private medical care
Trading Services Analyst (Spanish)
- Kapelanka 42, KrakówKraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
Providing front line support to our clients across phone, email, web chat and social media
Answering queries from our client base on all of our products and platforms
Resolving trade queries
Providing clients with technical support with our front-end platforms and chart packages
Conducting audit checks and client administration tasks
In doing so you’ll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles.
You don’t need a background in finance to apply although this is desirable. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:
A degree-level education
High competency in Spanish (verbal and written)
Excellent interpersonal and communication skills
A logical and analytical approach to problem solving
Confidence to employ basic maths skills, particularly mental arithmetic.
Strong organisational and time management skills
Literacy in MS Office
Desirable: experience of working within a financial environment, or experience of working in a client servicing team
Good working knowledge of any additional European language, would all be a distinct advantage
Experience within financial or banking environment or experience in sales or client servicing team would be a distinct advantage
What we offer
Private medical cover for you and your family (Medicover)
Multikafeteria system (you can choose: multisport card, vouchers etc.)
Life insurance (Generali)
Unlimited LinkedIn Learning access
Comprehensive global and local onboarding process – to the company and to your role
Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for
Option to participate and create ESG initiatives based on IG Brighter Future Fund
2 additional days off a year for voluntary work
1 additional day off to celebrate your Birthday 😊
flexible working time
no dress code
video games at work
IG KnowHow is a Polish branch of IG Group.
About IG Group:
Founded in 1974, we invented the concept of financial spread betting. Today, we’re the world’s No.1 spread betting and CFD provider, with operations in 17 countries and over 239,000 clients worldwide. We give retail investors leveraged access to over 17,000 financial markets through our award-winning dealing platform and mobile apps. Recognised as one of Britain’s top employers, it’s no surprise that this success has come from empowering our people to be brave, innovative and inspiring. Join us, and you’ll find the perfect place to showcase your talents and passion.
We're looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership. People who want to champion the client, lead the way and love what we do.
We recruit based on excellence, and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behavior that stifles innovation and collaboration.
WE ARE CURRENTLY RECRUITING REMOTELY
During pandemic we are working remotely.
Find out more about us and our products here:
Work from home or office (based on your choice)
Home office equipment reimbursement
Flexible working hours
Online stretching sessions
Online wellbeing weeks
Online social events
Depending on pandemic situation – summer parties
In the office:
Come to work in a comfortable, state of the art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. On top of current benefits employees may enjoy here:
· Free fresh fruits and coffee club
· App based parking spots booking system
· Bike parking and shower
· Games: Foosball and ping-pong table, consoles and board games
· Annual parties - summer picnic and Christmas Party
· Other social events
After pandemic – agile hybrid working model.
We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.