Oferta pracy

Transaction Processing Analyst with French

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Citi Poland

Prosta 36

Wola

Warszawa

Your responsibilities

  • Performing the call-back control in line with Citi Policies and Standards

  • Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner

  • Daily interaction with customers/third parties/banks and handling issues in line with departmental standards

  • Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification

  • Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required

  • Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions

Our requirements

  • Experience in banking operations, preferably with direct client contact

  • Very good command of English and French- minimum C1

  • Transaction processing knowledge will be an asset

  • Good knowledge of Microsoft Office

  • Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)

  • Perfect organization skills, ability of problem solving, making accurate and quick decisions

What we offer

  • Opportunity to work in an international and diverse environment.

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Private healthcare

  • Group insurance

  • Private pension scheme

  • Flexible work schedule and working from home (home office)

  • Multisport program

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • corporate products and services at discounted prices

  • retirement pension plan

  • extra social benefits

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.