WNS Global Services Limited

Transition Manager

WNS Global Services LimitedO firmie

WNS Global Services Limited

Łużycka Office Park - Budynek D

Gdynia

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WNS is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

Transition Manager

Location: Gdynia

Overall responsibility:

The Consultant is responsible for working with Project Managers on several different outsourcing programs to create project plans, track progress on work schedules, track budget progress and rates, keep plans up to date and publish results, create and present management reports on project outcomes and status.

Key responsibilities:

  • Build close rapport with key internal stakeholders and Clients
  • Strong focus on positive transition outcomes, in line with the Client's needs
  • Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
  • Compliance and continuous improvement to the WNS Transition Methodology
  • Thorough and proactive project tracking – risk, issue, escalation and milestone management
  • Strong budget management, with usage on WNS budget templates
  • Team management during transition
  • Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
  • Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
  • Help on documenting policies and procedures to be used as best practice
  • Handling prospect or existing client presentations
  • Respond to RFI/ RFP’s along with the solutions team
  • Successful management of large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center domain

Requirements:

  • Very good English language knowledge (B2/C1)
  • Any other European language is nice to have
  • Deep understanding of the different aspects of BPO business – SLA, Baselining. QA
  • Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
  • Participated in F&A transitions with different levels of complexity
  • Participated in process discovery/due diligence exercise prior transition
  • Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
  • At least 3 years of intense customer facing roles
  • Strong Project Management skills
  • Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
  • Understanding of process improvement methodologies – preferably Six Sigma, Yellow/Green Belt
  • Good knowledge of MS Project and MS Visio (process mapping methodologies)

We offer:

  • Work 3 km
    from the seaside
  • Office close
    to SKM station
  • Creation of new team
  • Multinational
    environment
  • Development and
    training options
  • Permanent contract
    (after trial period)
  • Variety of benefits
  • Attractive
    bonus system
  • Reward & recognition programs
  • Friendly
    atmosphere
  • Team going outs
  • Fruit
    Mondays
bottom
bottom

WNS is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

Transition Manager

Overall responsibility:

The Consultant is responsible for working with Project Managers on several different outsourcing programs to create project plans, track progress on work schedules, track budget progress and rates, keep plans up to date and publish results, create and present management reports on project outcomes and status.

Key responsibilities:

  • Build close rapport with key internal stakeholders and Clients
  • Strong focus on positive transition outcomes, in line with the Client's needs
  • Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
  • Compliance and continuous improvement to the WNS Transition Methodology
  • Thorough and proactive project tracking – risk, issue, escalation and milestone management
  • Strong budget management, with usage on WNS budget templates
  • Team management during transition
  • Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
  • Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
  • Help on documenting policies and procedures to be used as best practice
  • Handling prospect or existing client presentations
  • Respond to RFI/ RFP’s along with the solutions team
  • Successful management of large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center domain

Requirements:

  • Very good English language knowledge (B2/C1)
  • Any other European language is nice to have
  • Deep understanding of the different aspects of BPO business – SLA, Baselining. QA
  • Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
  • Participated in F&A transitions with different levels of complexity
  • Participated in process discovery/due diligence exercise prior transition
  • Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
  • At least 3 years of intense customer facing roles
  • Strong Project Management skills
  • Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
  • Understanding of process improvement methodologies – preferably Six Sigma, Yellow/Green Belt
  • Good knowledge of MS Project and MS Visio (process mapping methodologies)

We offer:

  • Work 3 km
    from the seaside
  • Office close
    to SKM station
  • Creation of new team
  • Multinational
    environment
  • Development and
    training options
  • Permanent contract
    (after trial period)
  • Variety of benefits
  • Attractive
    bonus system
  • Reward & recognition programs
  • Friendly
    atmosphere
  • Team going outs
  • Fruit
    Mondays

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