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Translation and Interpreting Lead Project Manager

Capita (Polska) Sp. z o.o.O firmie

  • Kraków, małopolskie

  • Ogłoszenie wygasło 5 godzin temu
  • Rekrutacja zdalna
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
Capita is a leading business services provider with over 61,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations.

Currently we're looking for talented individuals to join our CTI Team as:
Translation and Interpreting Lead Project Manager
Project: CTI
Location: Kraków (WFH)

Becoming a Lead Project Manager at Capita: 

Capita Translation and Interpreting (part of Capita PLC) is a global language provider. We combine innovative people, process and technology. Our translation and interpreting services enable professionals, business leaders, marketing teams, HR departments, NHS staff and police officers to communicate with anyone, anywhere, in any language.

What you'll be doing:

  • Direct customer engagement, to include scoping/kick-off calls, status update calls, conflict resolution calls, in line with Capita TI’s customer-centric focus
  • Pro-active project management and delivery ownership, including task allocation to team colleagues
  • Utilise industry knowledge with any complex/non-standard quoting and triggering when to defer to Language Solutions
  • Ensure any potential new business opportunities identified are escalated as appropriate
  • Periodic account review with client and preparation of operational reports, where applicable (this includes support/ownership during QBRs, monthly scorecard meetings, F2F client meetings etc.)
  • Drive appropriate linguist usage, linguist feedback loop and escalation to Menager
  • Proactive drive of process improvements, to include identification of inefficiencies and quality gaps, with follow-through implementation of appropriate solutions to increase profitability, quality and work culture
  • Support in implementation of new requirements stemming from contractual review
  • Act as coach/mentor to team members, including driving the necessary training, as part of customer focus and continuity of account knowledge
  • Maintain records as required and adhering to ISO procedure and requirements

Skills you need to succeed:

  • Fluent English (written and spoken) – required
  • 2-3 years’ experience in translation or linguistics projects as Lead Project Manager- required
  • Excellent communication and customer service skills at all levels, both internally and externally, written and verbal
  • Experience of objection handling
  • Ability to use initiative, proactivity and prioritisation
  • Experience within the translation and localisation industry
  • Ability to balance short-term need with strategic aims
  • Good working knowledge of Microsoft Office tools
  • Proactive, “can-do” attitude and ability to work in a fast-paced environment
  • Exceptional time management and organizational skills

What's in it for you:

  • Friendly work atmosphere and positive environment with great work-life balance (a 30-minute lunch break included in the 8-hour working day) 
  • Workplace in the city centre at Lubicz 23 – currently full-time home office   
  • Access to free in-house English classes, with our dedicated English Trainer  
  • Opportunity to become one of the Internal Trainers  
  • A multinational environment, with strong ties to UK business culture   
  • LuxMed medical healthcare and Generali group insurance 
  • Multisport Plus / Classic or MultiKafeteria benefit systems  
  • Extra day off for voluntary activities close to your heart 
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

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