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Travel & Expense Specialist with German

Amadeus Polska Sp. z o.o.

  • Warszawa

    Warszawa, Masovian
  • offer expired 6 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

Summary of the role

Do you want to start an exciting journey? Are you ready to help us develop our new finance department and have an influence on its success?

Currently we are looking for candidates for the Expense Support Specialist position. Candidate will provide first line technical support to customers. The Expense Support Specialist will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of (end user) incidents, which may range from simple cases to more complicated technical issues. They will have standard operating procedures to support the majority of the incidents. The Expense Support Specialist will work with other team members to provide accurate incident resolution and service request management, within the SLA.

Your main responsibilities

Develop Operational Consulting:

• Provide support for phone calls, emails, chat and tickets from end users regarding cytric product and queries

• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA)

• Serve as an escalation point in resolving customer service issues within the scope of a representative; appropriately escalate issues to leadership and other teams

• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems

• Oversee the development and communication of help sheets, usage guides, and FAQs for end users

• Assist the team lead with documentation and processes

Reporting:

• Contribute business through reports and analysis (e.g. forecast), providing qualitative feedback when needed

• Analyse customer's business, operational and technical requirements for internal reports

• Support process improvement opportunities to drive operational efficiencies

Collaboration:

• Work closely with the Manager/Team Lead to help with tasks such as scheduling, working on improvement plans and new initiatives for rewards etc.

• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers

• Assist Manager/Team Lead with recruiting, scheduling, training as needed to develop an effective team with a strong customer focus

• Create and conduct training sessions when needed for a variety of audiences

Our requirements

  • Very good knowledge of travel expenses. Experience in the accounting of travel expenses

  • Previous technical Customer Support experience (preferred but not essential)

  • Knowledge of cytric host functionality is an advantage

  • Solid PC and operating systems experience

  • Fluent in English and German

  • Good written expression skills, ability to work in a team, ability to work under pressure, stubbornness and perseverance and logical thinking

What we offer

  • An international, diverse and inclusive culture full of development opportunities with the access to Global Learning HUB

  • Highly collaborative environment built on bottom up initiatives and employees’ ownership

  • Currently: working from home with flexible working hours within core business hours; Future: a hybrid of working from home and working collaboratively from the office

  • Competitive salary, eligibility to a performance-based bonus scheme, an attractive possibility to invest in Amadeus shares and Employee Capital Plan

  • Private healthcare package with ENEL-MED (incl. dental and vision) and reimbursement for glasses

  • A flexible benefit platform to suit your needs

  • Shopping vouchers for Easter and Christmas

  • Benefits

  • private medical care

  • flexible working time

  • reimbursement for glasses

  • benefit platform

  • shopping vouchers

Application process

The application process takes no longer than a few minutes! Create your candidate profile, upload your CV and apply. Once we’ve received your application and you’re a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.

Are you the one we’re looking for?

Join us to Power better journeys through travel technology!

Amadeus Polska Sp. z o.o.

Amadeus’ purpose is to power better journeys, using the latest technologies to develop solutions for our customers. We are at the heart of every travel journey – journeys that are personalized, rewarding and purposeful.

We are one of the world’s top 10 software companies with a global team of 19,000 professionals of 145 nationalities, working across 190 countries.

The future of travel has never been more exciting! With us, you won’t just be shaping your career, you’ll be shaping the way the world moves. Do you want to be part of it? Great, then join us!

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