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Treasury Payments Specialist

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 11 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Manage the queues effectively to ensure completion of the volumes within required cut off times

  • Updating the procedures/manuals

  • Co-operation in solving all complaints issues connected to process activities

  • Ability to handle escalations and resolve complex process related queries

  • Providing practical training and support for new joiners/cross-trained staff

  • Active participation in initiatives which may lead to process simplification or automation

  • Preparing reports

  • Replying on Business Partners emails and requests

  • Providing support for other teams in Department when required

  • Timely escalation of all technical problems or incidents

  • Monitoring of team’s generic mailbox

  • Identify and escalate potential show stoppers and provide solutions

  • Other responsibilities might be assigned by Management Team.

  • Acquire and update knowledge on procedures and products

  • Ensure that each work is completed in accordance with established procedures and standards.

  • Identify and escalate potential showstoppers

  • Support achievement of team objectives

  • Exhibit ownership of the business

  • Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process Specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable

  • To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

  • Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked

  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank

  • Respond to mails/queries related to process timely with a cc to the Line Manager

  • Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made

  • Participate in development of cohesive teams

  • Foster development of co-workers

  • Contribute to the creation of a supportive work environment driven by people centric values

  • Build professional relationships with colleagues in other areas

  • To be supportive in meeting business needs / challenges

  • Flexibility in shift timings / process changes / supporting business as per the business working calendar

  • Flexible to work in multiple queues / processes and perform as per the set standards and support all COE level initiatives

  • Performance - quality and quantity of the service delivered in line with the Group's standards and regulations

  • Act effectively on all internal / External Feedback - No repeat errors (including complaints; service failures; operational losses-potential; near miss; actual, questions to repair/referral)

  • Flexibility in moving between processes, queues and businesses

  • Work in continuously changing, challenging and multi-cultural environment

  • Work under pressure of time and result (tight cut off times, high quality of performed tasks)

  • Ability to implement updates in short term

  • Work in detail oriented manner – in order to spot any suspicious or fraudulent cases

  • Ability to work on different applications simultaneously

Our requirements

  • Payments/Finance experience and knowledge

  • Good knowledge of payments clearing system

  • Good understanding of FX mechanisms

  • Commercial orientation combined with a customer driven approach

  • IT literacy

  • Professional experience in shared services environment would be an asset

  • Ability to communicate and build rapport effectively at all levels

  • Very good English language skills (C1 – minimum) & other foreign language at B2 level

  • Proactive and flexible approach to handle daily duties and exceptional situations related to process

  • Analytical reasoning capabilities

  • Strong interpersonal skills

  • Strong communications skills, with a strong commitment to deliver quality customer service

  • Systems skills

  • Strong organizational skills

  • Ability to work within international environment

  • Ability to work under time pressure

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings in Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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