Oferta pracy

User Support Administrator

Pracuj.pl dla Firm

  • Rzeszów

    Rzeszów, Subcarpathia
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Ensuring that requests for IT support are identified, evaluated, prioritized and investigated with recommendations being documented and communicated to the requestor.

  • Responsibility for the setup and maintenance of client systems (workstations, telecom equipment, printers) and other related software/applications.

  • End to end triage support including coordinating with integrating applications and ensuring successful and timely issue resolution.

  • Taking ownership, scheduling, prioritizing and resolving Service Desk incidents.

  • Configuring devices to the local area network and AD domain.

  • Supporting the deployment of new PC hardware, applications, and other tools within the organization.

  • Supporting hardware asset management and software license compliance.

  • Providing support for audio-visual equipment and video conferencing.

  • Providing user training and presenting new user orientation in groups or one-on-one basis.

  • Developing solutions and documentation focused on delivery of cost-effective solutions, collaborating with partner IT teams to identify and resolve root cause issues.

  • Independently and collaboratively identifying system bugs, configuration adjustments, and performance issues and present solutions.

  • Developing dashboards and reporting in accordance with customer requirements and stated goals.

  • Troubleshooting application, system and performance issues, and working with SAAS support ServiceNow as needed, to resolve Incidents and Service Requests within SLAs.

  • Ensuring legal and regulatory compliance processes are adhered to and provide support/ownership of any audit requirements.

Our requirements

  • College Diploma preferably in Information Technology, Computer Science, or similar field,

  • 3 to 5 years of experience working in a continuous delivery environment, troubleshooting and resolving issues with desktop PCs and supporting a large complex user base,

  • 2+ years of experience with ServiceNow Platform with knowledge of basic administration of ServiceNow is strongly preferred,

  • Very good knowledge of English,

  • Reasonable and working understanding of ServiceNow’s Core ITSM modules: Incident, MIM, Problem, Knowledge, Change, ESS, etc.,

  • Strong organizational, analytical and problem solving skills,

  • Solid communication skills, both written and interpersonal,

  • Extreme focus on client satisfaction through resourcefulness and having excellent customer-focused mindset,

  • Very strong knowledge of PC operating systems, specifically Windows Suite, Microsoft Teams, and relevant applications – MS Office, Adobe Acrobat, etc.,

  • An understanding of data communications with respect to local and international area networks,

  • A working knowledge of TCP/IP, Active Directory, DNS and DHCP,

  • Working both independently and in a team-oriented environment,

  • Ability to learn, understand, and apply new technologies as well as to effectively prioritize, schedule and execute tasks in a high-pressure environment,

  • Minimal international travel, Shift work and Overtime may be required.

What we offer

  • Employment contract in an international company,

  • Friendly working environment,

  • Private medical care,

  • Life insurance,

  • Sport card,

  • Holiday allowance,

  • Catering allowance,

  • English classes.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

Grupa Pracuj Sp. z o.o. jest agencją zatrudnienia nr 12252.