User Support Specialist (GxP)

For our Client from the pharmaceutical industry, we are looking for User Support Specialist (GxP). On a daily basis you will work in a technologically advanced environment and IT professionals on interesting commercial solutions aimed at improving patient lives. If you want to be a part of revolutionizing the healthcare industry, join us to put your software touch on it!

User Support Specialist (GxP)

Responsibilities

• Handling technical and functional incidents related to supported service/application in accordance to Incident Management Guideline throughout all stages of their lifecycle (i.e. proper incident logging, categorization, prioritization, functional or hierarchical escalation, investigation & diagnosis, resolution & recovery, closure).

• Providing expertise to incident, problem management, change, release and configuration management according to ITSM

• Maintain GxP systems in validated state, according to Computer Systems Validation (CSV) policy and procedures

• Collaborate with delivery partners and facilitate cross-functional experts to deliver a particular service where required

• Proactive identification and communication of technical issues requiring further investigation / analysis by the respective support teams

• Following best practices regarding maintenance of incidents in SNOW as per Incident Management Guidelines

• Logging, review and processing all received service requests from appointed clients teams, managers or customers