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User Support Specialist (GxP)

Avenga Poland

  • Warszawa
    Warszawa, mazowieckie
  • ogłoszenie wygasło 3 miesiące temu
  • Umowa o pracę, Kontrakt B2B
  • Pełny etat
  • Specjalista (Mid / Regular)
  • praca zdalna
  • rekrutacja zdalna

Avenga Poland

Warszawa

Warszawa

For our Client from the pharmaceutical industry, we are looking for User Support Specialist (GxP). On a daily basis you will work in a technologically advanced environment and IT professionals on interesting commercial solutions aimed at improving patient lives. If you want to be a part of revolutionizing the healthcare industry, join us to put your software touch on it!


User Support Specialist (GxP)

Numer ref.: DK/FDA/WAW/11

Responsibilities

  • Handling technical and functional incidents related to supported service/application in accordance to Incident Management Guideline throughout all stages of their lifecycle (i.e. proper incident logging, categorization, prioritization, functional or hierarchical escalation, investigation & diagnosis, resolution & recovery, closure).

  • Providing expertise to incident, problem management, change, release and configuration management according to ITSM

  • Maintain GxP systems in validated state, according to Computer Systems Validation (CSV) policy and procedures

  • Collaborate with delivery partners and facilitate cross-functional experts to deliver a particular service where required

  • Proactive identification and communication of technical issues requiring further investigation / analysis by the respective support teams

  • Following best practices regarding maintenance of incidents in SNOW as per Incident Management Guidelines

  • Logging, review and processing all received service requests from appointed clients teams, managers or customers

Requirements

  • At least 3 years of relevant experience as IT Support Specialist

  • Expert hands-on experience in one or more of the following: Serialization/Track & Trace, Label Management, Traceability, Barcode Tracking, Supply Chain Control

  • Experience in one or more domains: packaging(preferred),manufacturing,supply chain, engineering  in Pharma/life sciences industry

  • Working knowledge of Computer Systems Validation (CSV) and GxP

  • Responsible for providing reliable delivery of IT services based on IT Service Management (ITSM) processes

  • Good knowledge of ITIL, Oracle DB, SQL

  • Experience in Windows Server administration, Active Directory/ServiceNow

Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

Please include in your application the following consent:

I agree to the processing of my personal data provided by me, not mentioned in art. 221 § 1 of the Labor Code, or other specific provisions applicable pursuant to art. 221 § 4 of the Polish Labour Code, in order to recruit by the Administrator - Avenga IT Professionals Sp. z o.o. with registered office in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, for the position of Senior Python Developer. 

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