Oferta pracy

Voice and Video Specialist

AonO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Kraków
    Kraków, małopolskie
  • Ogłoszenie wygasło 2 dni temu
  • Specjalista (Mid / Regular)

Aon

Kraków

Voice and Video SpecialistNumer ref.: 2478203/CC: 775443

Responsibilities:

  • Administration, support, maintenance, and monitoring of the Cisco UCCaaS Platform
  • Providing superior customer service to internal and external customers
  • Working with customers, both internal and external, to troubleshoot and resolve voice related incidents relating to Cisco, Sonus SBC, Webex and other UCC Technologies
  • Working directly with carriers to troubleshoot carrier-side issues; order and support DS3, T1/PRI, and SIP circuits
  • Coordinating and overseeing the installations and modifications to Voice hardware and related equipment including Servers, Gateways, and Circuits
  • Following IT Change control best practices for predictable results, attending Change Advisory Board meetings and represent Vendor changes where applicable
  • Remediation of issues quickly and effectively to reduce business impact
  • Identify recurring incidents and establish remediation plans
  • Ability to establish alliances with other teams through recognition of dependencies

Requirements:

  • At least two years of experience supporting enterprise telephony systems (SIP, SBC, Cisco)
  • At least two years of experience working in a production, 24x7 environment
  • Good understanding of the WebEx (WebEx Teams, WebEx Calling) or similar platform
  • Excellent written and oral English language skills are essential
  • Relevant experience turning-up, testing, and troubleshooting telephony systems and integrated applications
  • Good working knowledge of VoIP technologies
  • Experience with SIP trunking and Session Border Controllers
  • Experience with data networking; VoIP & Quality of Service; H.323 & SIP endpoints; DHCP; CTI; capacity planning
  • Familiarity with unified communications and mobility products and strategies
  • Basic understanding of networking concepts

WE OFFER

  • FREE DENTAL CARE
    Health insurance that gives acces to 1700 medical centers across the country including free dental care
  • BRAND NEW OFFICE IN ZABŁOCIE
    Take a virtual walk here >>
  • FLEXIBLE BENEFITS PACKAGE
    Multispord cards, insurance, retail vouchers and more
  • TASTY FRESHLY GROUNDED COFFEE
    Black, Espresso, Cappuccino, Americano, Flat White...we have it all
  • UNIQUE WORKPLACE CULTURE
    No formal dress code or managers hidden behind closed doors
  • WORK LIFE BALANCE
    Flexible workings hours and an option to work from home allow you to adjust the work to your lifestyle!
  • INTERNAL CAREER OPPORTUNITIES
    Change or advance your career within Aon. Almost half of our senior specialist started in junior roles at Aon
  • DEVELOPMENT OPPORTUNITIES
    A wide range of internal and external courses available, including courses for 8 different languages
  • WELLBEING AWARENESS
    Benefits focused on your welfare, lots of social events and time set aside for charity
Please attach CV in English only.

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