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Voice Engineer

  • Warszawa, mazowieckie
  • Specjalista
  • 2017-01-17

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    With over 2500 Engineers, Sii is the top IT & engineering services provider in Poland. We work with passion for the best companies!

    At the moment we are looking for:

    Voice Engineer
    City: Warszawa

    • Interface for internal customers and other technical groups
      for voice related technical, informational and procedural assistance in all cases when their subject matter expertise
      is required
    • Responsibility for the quality and timely processing of all maintenance activities on all supported voice platforms globally
    • Ensure that all related tasks are handled in a controlled
      and compliant manner against all internal policies and procedures, and external rules and regulations
    • The functional duties of this position include
      trouble-shooting, request fulfilment, remote support,
      trouble ticket escalation, monitoring and follow-up
      throughout the resolution cycle for all supported voice
      product across the Globe
    Required profile
    • Experience in supporting:
      • Voice infrastructure
      • Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
      • Genesys Telephony Systems
      • Computer Telephony Integration (AIC, Genesys,
        Cisco ICM)
      • Session Border Controller preferred ACME Packet, Oracle, Covergence
      • Cisco Telephony Systems (Cisco CUCM, UCCX)
    • Good understanding of:
      • VoIP architecture
      • VoIP protocols including SIP and H323
      • SIP trunking
      • traffic erlang calculation
      • IP network (Switching and Routing)
    • Fluent level of English speaker
    • Ability to work flexible hours
    We offer
    • Interesting projects focused on new technologies and realized within different client’s sectors (banking, telco, pharma)
    • Possibility to join the Best Place to Work in IT in Poland, awarded with Great Place to Work and Computerworld AudIT prizes
    • Flexible employment forms – B2B and permanent contact
      Package of benefits (Multisport card, privet medical insurance, group insurance, English course) 
    • Unique work atmosphere – Check it yourself! – plenty
      of integration and family-friendly events, hobby groups: sports, board games, photography, billiards

    Interested individuals are encouraged to send their resume to:

    [email protected]

    together with an approval for the processing of personal data listed below:

    “I hereby give consent for my personal data included in the submitted documents to be processed by Sii Sp. z o.o., Al. Niepodległości 69, 02-626 Warszawa, also in the future, for the purposes of the recruitment process. I give this consent voluntarily and I declare that I have been informed about my rights me under the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws 2016, item 922, as amended)”

    Please note that we will contact only selected candidates.

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