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Voice Engineer

  • Warszawa, mazowieckie
  • Specjalista
  • 2017-01-17

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

With over 2500 Engineers, Sii is the top IT & engineering services provider in Poland. We work with passion for the best companies!

At the moment we are looking for:

Voice Engineer
City: Warszawa

  • Interface for internal customers and other technical groups
    for voice related technical, informational and procedural assistance in all cases when their subject matter expertise
    is required
  • Responsibility for the quality and timely processing of all maintenance activities on all supported voice platforms globally
  • Ensure that all related tasks are handled in a controlled
    and compliant manner against all internal policies and procedures, and external rules and regulations
  • The functional duties of this position include
    trouble-shooting, request fulfilment, remote support,
    trouble ticket escalation, monitoring and follow-up
    throughout the resolution cycle for all supported voice
    product across the Globe
Required profile
  • Experience in supporting:
    • Voice infrastructure
    • Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
    • Genesys Telephony Systems
    • Computer Telephony Integration (AIC, Genesys,
      Cisco ICM)
    • Session Border Controller preferred ACME Packet, Oracle, Covergence
    • Cisco Telephony Systems (Cisco CUCM, UCCX)
  • Good understanding of:
    • VoIP architecture
    • VoIP protocols including SIP and H323
    • SIP trunking
    • traffic erlang calculation
    • IP network (Switching and Routing)
  • Fluent level of English speaker
  • Ability to work flexible hours
We offer
  • Interesting projects focused on new technologies and realized within different client’s sectors (banking, telco, pharma)
  • Possibility to join the Best Place to Work in IT in Poland, awarded with Great Place to Work and Computerworld AudIT prizes
  • Flexible employment forms – B2B and permanent contact
    Package of benefits (Multisport card, privet medical insurance, group insurance, English course) 
  • Unique work atmosphere – Check it yourself! – plenty
    of integration and family-friendly events, hobby groups: sports, board games, photography, billiards

Interested individuals are encouraged to send their resume to:


together with an approval for the processing of personal data listed below:

“I hereby give consent for my personal data included in the submitted documents to be processed by Sii Sp. z o.o., Al. Niepodległości 69, 02-626 Warszawa, also in the future, for the purposes of the recruitment process. I give this consent voluntarily and I declare that I have been informed about my rights me under the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws 2016, item 922, as amended)”

Please note that we will contact only selected candidates.

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