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Warranty Consultant

  • Warszawa, mazowieckie
  • Specjalista
  • 10.02.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    MSX

    MSX International is a leading partner to the worldwide automotive industry, delivering integrated sales and aftermarket solutions to vehicle Manufacturers and their Dealer networks.
    For one of our customers we are currently looking to fill the position of a

    Warranty Consultant
    based in Southern-Poland

    Miejsce pracy: Warszawa
    Region: mazowieckie
    Responsibilities:
    • Warranty cost control through the completion of:
      • Warranty Reviews in dealerships in accordance with outlined procedures
      • Dealer support services
      • Corrective Action Plan evaluation & follow-up
      • Dealer & NSC training
      • Coordinating proactive process for al-located region
      • Conducting Dealer Standard Audits
    Key tasks:
    • Evaluate individual Dealer repair workshop & admin procedures
    • Identify root cause process deficien-cies which are driving abnormal war-ranty performance
    • Determine whether inappropriate dealer practices exist
    • Evaluate supporting documentation control & storage processes
    • Work with dealership mgmt to devel-op corrective actions designed to im-prove identified process deficiencies
    Profile/experience/skills:
    • Experience with dealerships, prefera-bly in after sales as a (warranty) audi-tor or account mgr
    • Be familiar with dealer service recep-tion practices, technician productivity measures, dealer mechanical work-shop operating practices, accounting practices, financial reporting and war-ranty control methods
    • Analytical spirit, highly oriented on customer satisfaction and solution-minded
    • Very good presentation, motivational & interrogational skills
    • Strong interpersonal skills and conflict resolution skills
    • You are an effective team player
    • Language: fluent Czech, English and Polish, both spoken and written
    • Elaborate knowledge of and experi-ence with MS Office
    • Ready to travel extensively 80%/w, mostly within Czech Republic and Po-land
    • You have a valid driving license

    Are you interested?

    Please send your complete
    application including your salary
    expectation by Aplikuj button: