Oferta pracy

Web Application Support Specialist

EcoVadis Polska Sp. z o. o.About the company

  • Warszawa Spektrum, Warszawa
    Warszawa, Masovian
  • Offer expired 2 months ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

EcoVadis Polska Sp. z o. o.

Spektrum

Warszawa

Your responsibilities

  • Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.

  • Troubleshooting of reported issues and diagnosing bugs and identifying root causes.

  • Providing clear steps to reproduce, providing instructions, supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. Providing correct scenarios when needed.

  • Collaborating with end users and other team members, functional analysts and developers to identify and solve issues in the EcoVadis internally developed web applications.

  • Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.

  • Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken.

  • Monitoring logs and applications outages to actively act on alerts and exceptions, and manage the communication with affected users.

  • Working with confidential data and exercises utmost caution to keep data safe and secure.

  • Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications.

  • Ensuring the quality of the delivered fixes in a timely manner.

  • Delivering training and supporting end-users.

  • Keeping technical documentation and procedures up to date.

  • Ensuring preventive maintenance, analyzing application root cause issues.

  • Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.

  • Participate during incidents in the resolution and manage affected users's expectations.

Our requirements

  • Fluent written and spoken English

  • Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.

  • Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable

  • Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure .Net environment

  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)

  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)

  • SQL and C#.Net programming knowledge - code debugging

  • Experience with Visual Studio and SQL Server

  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.

  • Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...).

Optional

  • Understanding of software development life cycles and software development / deployment methodologies

  • Experience with agile software development

  • ITIL Knowledge

What we offer

  • Challenge, opportunities to exchange skills within multinational Team

  • Ability to work in an autonomous way and in an environment where your ideas are valued

  • Casual and very friendly atmosphere

  • Competitive salary aligned with experience

  • Training

  • Flexi-time and home office

  • Benefits (covered or co-financed): Health care, Multisport card, Life insurance,

  • French and Polish classes

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

EcoVadis Polska Sp. z o. o.

At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide.

Join us!

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