Pracuj.plsharing the costs of sports activities
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Aktualne oferty pracodawcyWeb Application Support Specialist
EcoVadis Polska Sp. z o. o.About the company
- Warszawa Spektrum, WarszawaWarszawa, Masovian
- Offer expired 2 months ago
- Remote recruitment
- contract of employment
- full-time
- specialist (Mid / Regular)
EcoVadis Polska Sp. z o. o.
Spektrum
Warszawa
Your responsibilities
Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.
Troubleshooting of reported issues and diagnosing bugs and identifying root causes.
Providing clear steps to reproduce, providing instructions, supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. Providing correct scenarios when needed.
Collaborating with end users and other team members, functional analysts and developers to identify and solve issues in the EcoVadis internally developed web applications.
Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.
Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken.
Monitoring logs and applications outages to actively act on alerts and exceptions, and manage the communication with affected users.
Working with confidential data and exercises utmost caution to keep data safe and secure.
Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications.
Ensuring the quality of the delivered fixes in a timely manner.
Delivering training and supporting end-users.
Keeping technical documentation and procedures up to date.
Ensuring preventive maintenance, analyzing application root cause issues.
Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.
Participate during incidents in the resolution and manage affected users's expectations.
Our requirements
Fluent written and spoken English
Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable
Approximately 2-5 years working experience in a Web Application Support environment, specially in Azure .Net environment
Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
SQL and C#.Net programming knowledge - code debugging
Experience with Visual Studio and SQL Server
Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...).
Optional
Understanding of software development life cycles and software development / deployment methodologies
Experience with agile software development
ITIL Knowledge
What we offer
Challenge, opportunities to exchange skills within multinational Team
Ability to work in an autonomous way and in an environment where your ideas are valued
Casual and very friendly atmosphere
Competitive salary aligned with experience
Training
Flexi-time and home office
Benefits (covered or co-financed): Health care, Multisport card, Life insurance,
French and Polish classes
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
EcoVadis Polska Sp. z o. o.
At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.
With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.
EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide.
Join us!
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