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Web support representative Polish/English and Italian/Spanish/German/French

OVH Sp. z o.o.

  • Swobodna 1, Krzyki, Wrocław
    Wrocław, Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • remote recruitment

OVH Sp. z o.o.

Swobodna 1

Krzyki

Wrocław

Technologies we use

Operating system

Your responsibilities

  • To diagnose and fix problems for customers of Web Hosting and email services from European countries;

  • Answering customers' calls, replying to emails and chats in order to solve any issue they may have;

  • Answering to escalations and informing customers of correct process;

  • Providing pre and post-sale support service;

  • Classifying incidents and escalating or reassigning them to the right people if necessary;

  • Keeping customers updated on the progress of an investigation and its resolution;

  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;

  • Build an image of OVH as company with strong expertise and excellent customer support.

  • At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

Our requirements

  • Fluent Polish, English and one of the languages : DE / ES / IT /FR

  • Experience in similar position: Service Desk in an IT environment would be an asset;

  • Great communication skills;

Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • parking space for employees

  • extra social benefits

  • meal passes

  • pre-paid cards

  • holiday funds

  • employee referral program

  • extra leave

OVH Sp. z o.o.

We are looking for a/an Web Support Representative English + additional language DE/ES/IT/FR for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.

Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

As an IT Specialist you will join an experienced Team of 1st Line Support, your key responsibility will be providing technical support for our clients from different countries.

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