sharing the costs of sports activities
Web support representative Polish/English and Italian/Spanish/German/French
OVH Sp. z o.o.
- Swobodna 1, Krzyki, WrocławWrocław, Lower Silesia
- offer expired over a month ago
- contract of employment
- junior specialist (Junior)
- hybrid work
- Immediate employment
- remote recruitment
Technologies we use
To diagnose and fix problems for customers of Web Hosting and email services from European countries;
Answering customers' calls, replying to emails and chats in order to solve any issue they may have;
Answering to escalations and informing customers of correct process;
Providing pre and post-sale support service;
Classifying incidents and escalating or reassigning them to the right people if necessary;
Keeping customers updated on the progress of an investigation and its resolution;
Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
Build an image of OVH as company with strong expertise and excellent customer support.
At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.
Fluent Polish, English and one of the languages : DE / ES / IT /FR
Experience in similar position: Service Desk in an IT environment would be an asset;
Great communication skills;
private medical care
remote work opportunities
retirement pension plan
no dress code
video games at work
parking space for employees
extra social benefits
employee referral program
OVH Sp. z o.o.
We are looking for a/an Web Support Representative English + additional language DE/ES/IT/FR for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.
As an IT Specialist you will join an experienced Team of 1st Line Support, your key responsibility will be providing technical support for our clients from different countries.