Oferta pracy

WFM Forecast & Capacity Associate

GrouponO firmie


al. Jerozolimskie 123A


Groupon’s mission is to become the daily habit in local commerce and fulfil our purpose of building strong communities through thriving small businesses by connecting people to a dynamic, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

WFM Forecast & Capacity Associate
As a WFM Forecast & Capacity Associate you will be responsible for delivering the forecasting for the number of interactions, processing time, shrinkage, attrition and/or other required metrics and input for the capacity management process by use of standard forecasting tools and analysis. Also responsible for the capacity, staffing and resource management. All these tasks are performed in such a way that optimal utilization and occupancy of the workforce is realized and KPI’s can effectively be met. 

You'll spend time on the following;

  • Establishing and updating the forecast, long term capacity planning (+13 weeks) and production planning, in such a way that optimal utilization and occupancy can be realized and KPI targets of the Service Level Agreement can be met
  • Collecting, reviewing and correcting data which can be used for regarding short-, medium- and long term forecasting of required metrics and inputs
  • Adjusting and fine tuning the forecast based on experience data, marketing input, external factors and additional information of Operational Management
  • Creating forecasts for the medium term (at least 13 weeks in advance)
  • Reporting the planning information to key stakeholders
  • Updating the capacity planning and resource management (skills and availability)
  • Monitoring and anticipating the qualitative and quantitative availability of production capacity, reviewing the scheduling approach, incl. planning methodology and provide points of attention and give recommendations to your stakeholders
  • Determine, together with the WFM Team Leads and WFM  manager, the hiring strategy and create requests for new hire classes

Social interaction:

  • The WFM forecaster performs various activities in close consultation and collaboration with WFM Schedulers, WFM RTA’s, WFM Team Leads and WFM Manager. Outside the WFM department the WFM Forecaster collaborates with and has frequent contact with operational management, Vendor Management and Vendors regarding forecast and capacity management related subjects

We're excited about you if you have:

  • Proficiency and experience with forecasting, capacity management, production and/or personnel planning
  • Problem signaling and solving skills
  • Knowledge of and/or experience with WFM systems, preferably NICE IEX
  • Advanced proficiency and knowledge of MS Office (Excel)
  • Knowledge of the COPC methodology and/or knowledge of the Lean Six Sigma methodology
  • Elementary knowledge of the complete WFM process, specific calculations, procedures, tools and terminology
  • Experience as a forecasting analyst, or as a staff planning analyst and/or a scheduler with forecasting experience


  • Monthly bonus system
  • Attractive Groupon discounts
  • Chillout zone
  • Training & development programmes
  • Private medical care
  • Company events & parties
  • MultiSport card

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