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Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]
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(Wholesale, CAO) Policy & Procedure, Change & Implementation Lead

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • valid for 12 days
    until: 31 Aug 2022
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Drafting and updating Wholesale Global Mandatory Procedures in line with established POMO governance framework

  • Close liaison with stakeholders across 1 LoD and 2 LoD on procedural interpretation and application

  • Supporting operationalisation and implementation of new and updated Wholesale Global Procedure

  • Initiating, negotiating, and responding to mandatory procedure change requests

  • Developing and maintaining good relationships with stakeholders across the 3 Lines of Defence

  • Responsible for timely publication of updated procedures in the record keeping system

  • Coordinating dispensations and policy change requests

  • Ensuring robust communication is in place to provide stakeholders with visibility into POMO work streams

  • Ensuring risks and issues are captured and escalated as required

  • Monitoring and address BAU issues raised to POMO

  • Managing stakeholder expectations on Global Procedures

  • Attending meetings and working groups related to remit

Our requirements

  • Good knowledge of Global Policy / Mandatory Procedures within HSBC

  • Awareness of Risk Management Framework and Non-Financial Risk Management would be an asset

  • Strong analytical and critical thinking skills

  • Excellent level of negotiation, influencing skills including active participation in meetings and working groups

  • Excellent written and verbal communication skills, applicable through multiple channels (written, spoken, workshops, presentations)

  • Exceptional organisational, planning and management skills including a proven ability to prioritise competing demands

  • Collaborative working with the wider POMO team to leveraging expertise needed to resolve issues and contributing through sharing best practice and lessons learned

  • Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

  • Manages dependencies and proactively builds relationships

  • Operating within POMO governance framework, and supporting stakeholders to ensure adherence

  • Exercise sound decision making and related judgments

  • Operate with a significant degree of autonomy, flexing the approach taken according to the particular objectives and constraints that apply

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the project

The Procedure Oversight & Management Office (POMO) provides a globally consistent framework and structure to support the Wholesale Global Procedures and the ongoing maintenance of global policies and procedures as they relate to GB & CMB Businesses.

The role holder will be required to support the implementation and adoption of new and amended Mandatory Procedures. Additionally, they be will responsible for working to and embedding the POMO principles into and procedure implementation, thus ensuring consistency across the Wholesale Business.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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