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(Wholesale, CAO) Policy & Procedure, Change & Implementation Lead
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- valid for 12 daysuntil: 31 Aug 2022
- contract of employment
- full-time
- manager / supervisor
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Drafting and updating Wholesale Global Mandatory Procedures in line with established POMO governance framework
Close liaison with stakeholders across 1 LoD and 2 LoD on procedural interpretation and application
Supporting operationalisation and implementation of new and updated Wholesale Global Procedure
Initiating, negotiating, and responding to mandatory procedure change requests
Developing and maintaining good relationships with stakeholders across the 3 Lines of Defence
Responsible for timely publication of updated procedures in the record keeping system
Coordinating dispensations and policy change requests
Ensuring robust communication is in place to provide stakeholders with visibility into POMO work streams
Ensuring risks and issues are captured and escalated as required
Monitoring and address BAU issues raised to POMO
Managing stakeholder expectations on Global Procedures
Attending meetings and working groups related to remit
Our requirements
Good knowledge of Global Policy / Mandatory Procedures within HSBC
Awareness of Risk Management Framework and Non-Financial Risk Management would be an asset
Strong analytical and critical thinking skills
Excellent level of negotiation, influencing skills including active participation in meetings and working groups
Excellent written and verbal communication skills, applicable through multiple channels (written, spoken, workshops, presentations)
Exceptional organisational, planning and management skills including a proven ability to prioritise competing demands
Collaborative working with the wider POMO team to leveraging expertise needed to resolve issues and contributing through sharing best practice and lessons learned
Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy
Manages dependencies and proactively builds relationships
Operating within POMO governance framework, and supporting stakeholders to ensure adherence
Exercise sound decision making and related judgments
Operate with a significant degree of autonomy, flexing the approach taken according to the particular objectives and constraints that apply
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
About the project
The Procedure Oversight & Management Office (POMO) provides a globally consistent framework and structure to support the Wholesale Global Procedures and the ongoing maintenance of global policies and procedures as they relate to GB & CMB Businesses.
The role holder will be required to support the implementation and adoption of new and amended Mandatory Procedures. Additionally, they be will responsible for working to and embedding the POMO principles into and procedure implementation, thus ensuring consistency across the Wholesale Business.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.