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(Wholesale IT) Production Support Specialist

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 21 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Technologies we use

Expected

  • Oracle(SQL)

  • LINUX

  • Bash

  • Python

Optional

  • C++

  • App Dynamics

  • Splunk

  • Puppet

  • Ansible

About the project

We are looking for skilled individuals for the Production Support Team (Payments IT department). Team is responsible for technical operations of global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services. Based on Site Reliability Engineering disciplines, the team work in mission critical environment across a breadth of technologies from vendor products to in-house developed micro services.

With ever increasing real-time demands of our customers our key business drivers are the availability of our platform and the stability of service.

This offer is aimed at people who are eager to work in dynamic team supporting complex application environments and to use progressive technology.

Your responsibilities

  • Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities,

  • Providing technical expertise in finding root cause of major system problems,

  • Installation of new software releases provided by the vendor,

  • Implementation of the locally developed solutions (Script Shell, Java, Bash, Phyton, Perl),

  • Support of the various testing activities related to the new implementations,

  • Working closely with various stakeholders located in different places in the world,

  • Reviewing, designing and re-engineering processes with new technologies to improve performance,

  • Designing and driving the implementation of service offerings, capability uplifts and process improvements,

  • Evaluating, developing and applying appropriate tools to analyse the architecture,

  • Participate in validating data, development, implementation, testing activities,

  • Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies,

  • Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

Our requirements

  • Fluency in English,

  • Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines,

  • Strong understanding of technology layers in application landscape, storage, OS, network, database, application,

  • Demonstrable, excellent, spoken & written communication skills across global organization,

  • Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands,

  • Technically inquisitive with progressive interest in modern engineering disciplines and techniques,

  • Understanding of customers' needs and delivering excellent customer service,

  • Making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes,

  • Experience in Agile/ DevOps environment and in assisting in production support.

Optional

  • Experience in Payments is an advantage

What we offer

  • Be part of dynamic IT environment

  • Parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch)

  • On-site medical consultations in the office,

  • Childcare policy,

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,

  • Work and Learn from teams with mature process and tools to ensure the best in class deliverables,

  • Casual dress code.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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