sharing the costs of sports activities
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Oferta pracy
(Wholesale IT) Service Quality and Change Manager
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kraków, Lesser Poland
- offer expired 3 years ago
- contract of employment
- full-time
- team manager
- remote recruitment
Technologies we use
Expected
ITIL
Microsoft Excel
About the project
We are looking for skilled individuals for the Service Quality Team (Payments IT department). Team is responsible for all aspects of service management across global Payments Execution, Messaging & Orchestration, Sanctions & Investigation services and multiple regionally managed services.
Within the team we act as gate keepers and quality enforces across all standard Non-Functional service management functions: incorporating traditional ITIL functions, vulnerability management and risk and compliance.
Your responsibilities
- Oversight and big picture co-ordination of all elements of IT change activity across the Payment estate.
- Gatekeeper and quality control for the change management function, covering pre-release standards and quality through to post release follow-up and reporting.
- Collation and circulation of key Service Quality metrics across all spectrums of ITIL and IT Service Management including Change, Incident, Problem, NFR, etc
- Stakeholder engagement to maintain visibility on their key service availability, operability metrics, risk appetite, incidents and control effectiveness.
- Overseeing effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards.
- Collaboration across DevOps teams to ensure consistency, and continuously improve Service Management Process execution.
Our requirements
- Fluency in English,
- ITIL skills and experience essential as the Service Quality aspects of the role directly relate to the ITIL process: Change, Incident, Problem, etc.
- Excellent communicator, able to easily engage with multiple stakeholders using verbal and non-verbal communication techniques.
- Excellent Excel and general Microsoft tooling skills due to data collation, manipulation and reporting being a key component of the role.
- Organised and structured approach to work as will require the management of multiple stream of work, that while connected will need individual management and control.
- Flexible, as the role has many different elements to it, so there are opportunities to get involved in various different work streams dependant on workloads and demand.
Optional
- Project Management skills useful
- Experience in Payments is an advantage
What we offer
- Be part of dynamic IT environment,
- Parking few minutes away from the office,
- Relax room (with massage chairs and area for yoga/stretch),
- On-site medical consultations in the office,
- Childcare policy,
- Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
- Game room (with Xbox, PS consoles and foosball table),
- Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
- Work and Learn from teams with mature process and tools to ensure the best in class deliverables,
- Casual dress code.
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
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(Wholesale IT) Service Quality and Change Manager, Kapelanka 42a, Dębniki, Kraków