Oferta pracy

Workday Functional Analyst - Recruitment Module

PwCAbout the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Expected

  • Workday

Operating system

About the project

Workday Functional Analyst position is a part of the Global Workday organization and is responsible for ongoing support specific to PwC’s Workday post-implementation care, responsible for tasks including incident resolution and request fulfillment.

Your responsibilities

  • Maintains business systems including resolving users’ issues

  • Contribute to change management process including functional requirements identification and validation

  • Create and deliver appropriate system support documentation and knowledge articles

  • Provide day-to-day end-user second level support Workday Users globally

  • Identify the workaround/solution and resolve incident within the agreed service levels

  • Provide guidance on alternative resolutions on recurring or ongoing issues

  • Document troubleshooting or resolution steps

  • Work with the Service Desks to provide updates to the user, on the status of the incident

  • Engage and coordinate with the vendor, when required

  • Invoke escalation processes; involve multiple resolver groups, as needed

Our requirements

  • At least 1 year experience in providing functional support and configuring Workday Recruitment Module

  • Experience in other Workday modules will be an advantage

  • Excellent communication and analytical skills

  • Ability to quickly and effectively prioritize multiple requests

  • Ability to work independently, as well as part of a team

  • Strong customer oriented personality coupled with the ability to mitigate problems and deliver solutions on the expected level

  • Fluent English

What we offer

  • Career development and professional growth in a global team setting

  • Participation in multi-territory activities in Workday system business support area

  • Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program

  • Opportunity to engage in after-hours sports activities and team building events

  • Inspiring and friendly work environment

  • Your career development plan tailored to your preferences and ambitions

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Buddy program

  • Freedom of treatment