Workflow Coordinator - Medical Information

Pfizer O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Pfizer

Żwirki i Wigury 16B

Warszawa

Currently we are looking for a people-oriented person to work in the role of

Workflow Coordinator - Medical InformationNumer ref.: 93677
  • Provide comprehensive support to the Medical Information teams
  • Assist the Medical Information teams with reporting, scheduling, technology, and real-time management with accurate and proficiency
  • Liaise with translations vendor to manage case workflow with the operational team
  • Review inquiry criteria to determine the appropriate workflow for inquiry processing
  • Query flow management
  • Providing training on telephony systems and resolving CRM issues
  • Support Systems Manager with continuity of the telephony system
  • Assist in the systematic and comprehensive analysis of data to ensure accurate and meaningful management information and reporting.
  • Provide ad hoc management information reports as required
  • Present reports in clear and easy to understand formats tailored to meet the needs of stakeholders using MS Excel
  • Bachelor Degree (preferred)
  • Experience in working with contact center technologies/applications (CRM, Workflow Management software)
  • Experience in customer service or customer experience
  • Pharmaceutical experience -preferred, or any related to the Medical
  • Very good computer skills with proficiency in MS application -specifically Excel
  • Ability, with supervision, to solve routine problems and surface issue constructively
  • Ability to make a basic decision with an understanding of the consequences
  • Ability to work under supervision in a matrix organization
  • Fluency in spoken and written English (C1)
  • Second European language advantageous
  • Job contract in Pfizer
  • Competitive salary and annual bonus eligibility
  • Customized benefits package (e.g. medical care, life insurance, Multisport, daily fruit, Christmas gifts, educational workshops and trainings etc.)
  • International and supportive culture with development opportunities

#LI-PFE

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