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Analyst - Credit Debt Collection

Shell Business OperationsO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Shell Business Operations

Czerwone Maki 85

Kraków

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work
Analyst - Credit Debt CollectionNumer ref.: 142554BR
Job Description
  • Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
  • Responsible for managing release of credit blocked orders
  • Maintain good working relationships with Sales, OTC, CSC, Credit Business Centre and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
  • Handle customer queries as well as that of the Customer Service Center
  • Coordinate with Sales for account reviews on assigned portfolios
  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Contribute ideas on process enhancements/improvement
  • Has good communication skills
  • This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximising commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the OTC , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.
Requirements
  • Experience in Debt Collection 
  • Very good level of English (B2)
  • High level of communication skills
  • Customer focus 
  • Ability to communicate effectively with business partners
  • Organizational skills and ability to deal with competing priorities 
  • Analytical skills and attention to details 
  • Good working knowledge of MS Office tools 
  • Knowledge of SAP and H3 would be an advantage
 

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