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  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 09.12.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Location: Kraków
    Ref No: GTC/Analyst/10/2017

    Global Transformation is a dedicated team that helps shape and implements strategic change for HSBC. Combining our change expertise and experience with our HSBC knowledge and network, we work hand in hand with our business and delivery partners across the world to deliver the important changes needed to achieve HSBC’s aim: to be the world’s leading international bank.

    Key Accountabilities:

    • Takes accountability for work / time management; produces high quality outputs and works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm
    • Solves problems systematically, logically and independently and where appropriate involving supervisors
    • Shapes basic ideas, makes suggestions in regards to potential quick wins
    • Understands basic tools from the re-engineering toolkit and uses these to conduct basic analysis - gathering current state data (operations, financial etc) and identifying improvement opportunities
    • Gathers and details business requirements, supporting prioritisation and traceability
    • Designs parts of a solution based on the business requirements · Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/ sequencing of change activities)
    • Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials)
    • Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods · Supports re-engineering delivery and implementation activities · Supports the production of business case 


    • Awareness of Global Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques
    • Some knowledge of process improvement or requirements gathering techniques
    • Demonstrated ability to build and maintain effective relationships
    • Overall financial services industry knowledge with specific functional expertise
    • Experience gathering requirements, process re-engineering or conducting design activity
    • Experience of communicating effectively with a range of stakeholders
    • Exposure to change implementation activity
    • Some experience of data analysis and interpretation.
    • Good verbal and written communication skills and some experience in face-to-face presentation.
    • Solving uncertain problems
    • Multi-disciplinary
    • Certification of Competency in Business Analysis (CCBA) - Desirable
    • Certified Business Analysis Professional (CBAP) - Optional
    • Lean Six Sigma Yellow / Green Belt - Optional
    • Degree in Business Information Systems or a related field - Optional

    We offer:

    • Stable job in professional team
    • Interesting path of career in an international organization
    • Consistent scope of responsibilities
    • Private health care, employee benefits

    You'll achieve more when you join HSBC.

    All current positions are available on: http://www.hsbc.com/careers

    To apply for this position please send your curriculum vitae and a cover letter in English, including reference number, using "Apply now" button below.

    Wszystkim zainteresowanym kandydatom dziękujemy za zgłoszenia. Zastrzegamy sobie możliwość kontaktu tylko z wybranymi kandydatami. Rozpatrywane będą wyłącznie aplikacje zawierające zapis:Wyrażam zgodę na przetwarzanie moich danych osobowych w celach rekrutacji, zgodnie z Ustawą z dn. 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926 z późniejszymi zmianami).