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AP Query Management Specialist with German

  • Kraków, małopolskie
  • Specjalista
  • 11.05.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland
    Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.
    From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.
    AP Query Management Specialist with German
    Miejsce pracy: Kraków
    General Responsibilities
    • Checking suppliers details in the system;
    • Sending cases requiring resolution to Accounts Payable or the business contact for processing & maintain track to ensure resolution;
    • Resolving/responding within the agreed turnaround time the requests received from suppliers & internal stakeholders via email, phone, IM, supplier portal, e.g. answering supplier/ Invoice queries raised by vendor
    • Maintain the relationship with the customer, understanding customer needs and find solutions consistent with the objectives set;
    • Provide information on status of Invoices and update relevant contact information (fax, telephone, email); and raise awareness on KC EIO solution;
    • Routing out of scope issues to internal teams for further resolution;
    • Support Accounts Payable processing teams with sensitive situations that require language skills;
    • Ensure that agreed Helpdesk & Query Management tasks are completed in an accurate and timely manner, and in accordance with pre-defined controls and KPIs (SOX & Audit);
    • Awareness of Accounts Payable Processing SOPs and providing input to the improvement of the operating procedures
    Other Responsibilities
    • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
    • Reviewing & Updating the working procedures periodically;
    • Maintain and develop relationships with relevant stakeholders serviced by team 
    • Identify opportunities for continuous process improvement and innovative solutions
    • Finance or Accounting Degree
    • Relevant experience in Accounts payable processes (AP end to end exposure it’s a must)
    • Previous experience from SSC/BPO environment is a plus
    • Good Analytical skills to determine logical flow of activities
    • Strong Communication skills with experience of influencing stakeholders and B2/C1 level language proficiency in German
    We offer:
    • Competitive salary and attractive performance related bonus
    • Office located in the heart of Krakow
    • Standard benefit package