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Application Support Engineer

  • Wrocław, dolnośląskie
  • Specjalista
  • 15.12.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.


    Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.


    We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.


    Please send your CV and cover letter.

    Application Support Engineer


    Position Description
    The Application Support
    personnel carries out the 2nd or 3rd  line of support and is responsible for providing support services to application users according to the Service Level Agreement. This requires communication with different global sites and departments as well as variety of customers and support teams.


    Key responsibilities:

    • Support customers by handling incidents and requests
    • Analysing and resolving incidents
    • Identifying potential solution for the defects
    • Knowledge management by documenting and sharing knowledge
    • Status communication to stakeholders
    • Provide improvement suggestions to make delivery better


    Wanted profile:
    As a person you have to be an analytical and problem solving team player and have a positive and service minded attitude.
    You have the ability to take on tasks, apply solutions, understand documentation and follow routines as well as
    implementing solutions and making sure that each and every case is handled.
    You are a self-going driving force with high social competence. You are service minded with customer focus. You
    like structure and are solution oriented with a holistic view. You are willing to learn new things and technologies.


    Required competencies:

    • At least 3 years of experience in a similar role - working experience with Application support
    • ITIL and/or ITSM knowledge
    • Intermediate SQL knowledge
    • Strong customer focus
    • Very good English skills
    • Knowledge of ITSM tools (Service Now, BMC Remedy, etc.) will be considered as an advantage

    We offer:                                                              

    • Intensive development path
    • Many training opportunities
    • Possibility to work with a large software applications in an international environment
    • Working environment compliant with agile and ITIL standards
    • Permanent employment with attractive working conditions


    What makes us special?

    • Collaborative environment in Swedish organizational culture
    • Responsible and challenging tasks with access to  the latest tools and technology
    • Partnership with professionals, identified career paths including global opportunities
    • International projects in company with certain recognition on the market
    • Comprehensive introduction training package with mentor’s support
    • Friendly workplace: modern campus with many facilities – medical center, restaurant, lunch rooms, sport/leisure area (football, basketball, tennis)


    We work together with energy, passion and respect for the individual!

    Work Place: Wrocław

    If you agree to use your application also in other recruitment processes, please include the following statement in your application: “I hereby authorize Volvo Polska sp. z o.o. to process my personal data included in my job application also for the needs of future recruitment processes in accordance with the Personal Data Protection Act dated 29.08.1997”