Infor

Associate Application Consultant with German

InforO firmie

  • Wrocław, dolnośląskie

  • Ważna jeszcze 10 dni
    do: 14 sie 2020
  • Umowa o pracę
  • Asystent
About Infor
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
For more information visit www.infor.com

Associate Application Consultant with German

Miejsce pracy: Wrocław
Nr ref.: 97370
As part of Help Desk Team acknowledge new application incidents and resolve 1st line functional and/or technical tickets raised by customers in accordance with contract SLA and overall guidelines of service delivery or if necessary transfer those to 2nd line support and actively monitor their resolution progress.
Your Responsibilities Include:
  • Own and monitor the progress of incident being actively involved in the incident lifecycle. Resolve issues within defined service levels often in collaboration with colleagues from other departments
  • Act as a first level resolution point. Provide customers with a solution, work around or action plan assuring Quality of Service
  • Use of problem solving skills in order to come up with the best business solution for the particular client and effectively troubleshoot and solve his issues caused by unique circumstances or software/hardware problems
  • Document issues clearly and concisely in the ticket management tool
  • Operate reporting tools for the Infor team
  • Maintain day to day responsibility for the ownership and resolution of Service Management issues which arise in connection with IMS offerings
  • Keep client informed of service events, actions and opportunities that are likely to impact their ability to pursue their day-to-day activities
  • When required, able to operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management etc.
  • Act in a team oriented way to increase customer satisfaction
  • Update operational document libraries and knowledge base to facilitate future resolution of common errors

Knowledge and Skills, that You Bring to the Organization:
  • Excellent German skills
  • Fluent English
  • Customer support and incident solving experience, preferably in the IT sector
  • Knowledge/experience of concepts and principles of application (ideally ERP software), systems or technical expertise area(s)
  • Experience and/or understanding of Finance, Logistics, Manufacturing and/or Sales Business Processes would be a plus
  • Strong analytical skills and specific or vertical knowledge
  • Excellent time management, communication (oral and written), presentation, and organizational skills
  • Strong working knowledge of office-related automation tools: PC, word processing, spreadsheet, etc.
  • Self-motivated team player with strong drive for development and good interpersonal skills
  • ITIL foundation v3, previous software implementation experience and/or programming skills would be a plus
Our Values
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities.

At Infor we value your privacy that’s why we created a policy that you can read here.

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/

Due to the high volume of applications we receive, if you do not hear back from us in 2 weeks’ time, please consider your submission declined.
About Infor
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
For more information visit www.infor.com
Associate Application Consultant with GermanNumer ref.: 97370
As part of Help Desk Team acknowledge new application incidents and resolve 1st line functional and/or technical tickets raised by customers in accordance with contract SLA and overall guidelines of service delivery or if necessary transfer those to 2nd line support and actively monitor their resolution progress.
Your Responsibilities Include:
  • Own and monitor the progress of incident being actively involved in the incident lifecycle. Resolve issues within defined service levels often in collaboration with colleagues from other departments
  • Act as a first level resolution point. Provide customers with a solution, work around or action plan assuring Quality of Service
  • Use of problem solving skills in order to come up with the best business solution for the particular client and effectively troubleshoot and solve his issues caused by unique circumstances or software/hardware problems
  • Document issues clearly and concisely in the ticket management tool
  • Operate reporting tools for the Infor team
  • Maintain day to day responsibility for the ownership and resolution of Service Management issues which arise in connection with IMS offerings
  • Keep client informed of service events, actions and opportunities that are likely to impact their ability to pursue their day-to-day activities
  • When required, able to operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management etc.
  • Act in a team oriented way to increase customer satisfaction
  • Update operational document libraries and knowledge base to facilitate future resolution of common errors

Knowledge and Skills, that You Bring to the Organization:
  • Excellent German skills
  • Fluent English
  • Customer support and incident solving experience, preferably in the IT sector
  • Knowledge/experience of concepts and principles of application (ideally ERP software), systems or technical expertise area(s)
  • Experience and/or understanding of Finance, Logistics, Manufacturing and/or Sales Business Processes would be a plus
  • Strong analytical skills and specific or vertical knowledge
  • Excellent time management, communication (oral and written), presentation, and organizational skills
  • Strong working knowledge of office-related automation tools: PC, word processing, spreadsheet, etc.
  • Self-motivated team player with strong drive for development and good interpersonal skills
  • ITIL foundation v3, previous software implementation experience and/or programming skills would be a plus
Our Values
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities.

At Infor we value your privacy that’s why we created a policy that you can read here.

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/

Due to the high volume of applications we receive, if you do not hear back from us in 2 weeks’ time, please consider your submission declined.

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