UNIT4 Polska Sp. z o.o.

Associate IT Support Consultant

UNIT4 Polska Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

UNIT4 Polska Sp. z o.o.

Globis

Wrocław

Associate IT Support Consultant
Miejsce pracy: Wrocław

We have a fantastic opportunity within Unit4 for an Associate IT Support Consultant to join at our office in Wroclaw, Poland. As an Associate IT Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

What you will do:

  • Process and solve cases incidents and service requests in a timely and qualitative way;
  • Investigate, process and document application problems passed to the Application Support team;
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
  • Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.

Who are you:

We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

  • ICT related Bachelor level of knowledge;
  • Strong communication skills and fluent in English and German (verbal and written)
  • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
  • Knowledge or experience with budgeting and forecasting is an advantage;
  • Previous experience of working with Corporate Performance Management software or any related business software is an advantage;
  • Previous experience of working in a Customer Service environment is an advantage
  • Strong analytical skills and out of the box thinking is an advantage.

We offer:

A chance to participate in the development of a leading global software firm. As a professional within our team at Unit4, you have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

About us:

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Aplikacja powinna zawierać klauzulę: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb bieżących i przyszłych procesów rekrutacyjnych prowadzonych przez UNIT4 Polska spółka z o.o.
 
Administratorem Pani/Pana danych osobowych będzie UNIT4 Polska spółka z ograniczoną odpowiedzialnością z siedzibą we Wrocławiu, przy ulicy Powstańców Śląskich 7a. Pełne dane w zakresie realizacji obowiązku informacyjnego dotyczącego przetwarzania danych  osobowych  znajdują się pod linkiem: https://www.careers.unit4.com/privacy-policy

Firma zastrzega sobie prawo do odpowiedzi na wybrane oferty.

Associate IT Support Consultant

We have a fantastic opportunity within Unit4 for an Associate IT Support Consultant to join at our office in Wroclaw, Poland. As an Associate IT Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

What you will do:

  • Process and solve cases incidents and service requests in a timely and qualitative way;
  • Investigate, process and document application problems passed to the Application Support team;
  • Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
  • Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.

Who are you:

We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

  • ICT related Bachelor level of knowledge;
  • Strong communication skills and fluent in English and German (verbal and written)
  • Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
  • Knowledge or experience with budgeting and forecasting is an advantage;
  • Previous experience of working with Corporate Performance Management software or any related business software is an advantage;
  • Previous experience of working in a Customer Service environment is an advantage
  • Strong analytical skills and out of the box thinking is an advantage.

We offer:

A chance to participate in the development of a leading global software firm. As a professional within our team at Unit4, you have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

About us:

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Aplikacja powinna zawierać klauzulę: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb bieżących i przyszłych procesów rekrutacyjnych prowadzonych przez UNIT4 Polska spółka z o.o.
 
Administratorem Pani/Pana danych osobowych będzie UNIT4 Polska spółka z ograniczoną odpowiedzialnością z siedzibą we Wrocławiu, przy ulicy Powstańców Śląskich 7a. Pełne dane w zakresie realizacji obowiązku informacyjnego dotyczącego przetwarzania danych  osobowych  znajdują się pod linkiem: https://www.careers.unit4.com/privacy-policy

Firma zastrzega sobie prawo do odpowiedzi na wybrane oferty.

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