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BAS 2nd Level Support

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 2017-11-14

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu

    Fujitsu has now been operating in Lodz for eight years. We are a team of almost 2000 linguists, IT, finance and client service specialists. Each of Fujitsu’s four Business Lines (Service Desk, Remote Infrastructure Management, Research & Development, Service Management) and EMEIA Finance Services provides a wide range of development opportunities. Fujitsu means working in an atmosphere that cannot be found in other corporations.

    BAS 2nd Level Support

    About the job

    Purpose of Role:

    We are looking for a 2nd Level Resolver ServiceNow, who will work with little supervision as an established application administrator, supporting end users/customers/partners with technical queries relating to the E2E solution for TMS Service business.
    You will be a part of fast growing R&D/BAS facility located in Lodz.


    Responsibilities:

    • Problem Management including root cause analysis, especially in cooperation with other 2nd level support groups and Problem Manager
    • Ticket resolution including direct contact to end user
    • Service Request Fulfilment for defined requests
    • Change Request Execution (basic scripting; field additions; integration amendments; new interface implementation; etc.)
    • Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems

    Requirements

    Skills Required:

    • Experience with ServiceNow Administration
    • Basic knowledge of: JavaScript, web services
    • Basic experience in Application operation
    • Ability to understand complex situations and activities
    • Customer Relationship Management
    • Very good English language skills

     
    Assets:

    • Deep understanding of application operation (including administration)
    • Detailed database knowledge
    • ITIL Foundation Certificate in Service Management
    • Web programming knowledge

     

     

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź


    University Business Park Ul. Wólczańska 17890-530 Łódź

    Please include the following statement: “I hereby authorize Fujitsu Technology Solutions Sp. z o.o. to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.