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BAS 2nd Level Support

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 14.11.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Fujitsu

Fujitsu has now been operating in Lodz for eight years. We are a team of almost 2000 linguists, IT, finance and client service specialists. Each of Fujitsu’s four Business Lines (Service Desk, Remote Infrastructure Management, Research & Development, Service Management) and EMEIA Finance Services provides a wide range of development opportunities. Fujitsu means working in an atmosphere that cannot be found in other corporations.

BAS 2nd Level Support

About the job

Purpose of Role:

We are looking for a 2nd Level Resolver ServiceNow, who will work with little supervision as an established application administrator, supporting end users/customers/partners with technical queries relating to the E2E solution for TMS Service business.
You will be a part of fast growing R&D/BAS facility located in Lodz.


Responsibilities:

  • Problem Management including root cause analysis, especially in cooperation with other 2nd level support groups and Problem Manager
  • Ticket resolution including direct contact to end user
  • Service Request Fulfilment for defined requests
  • Change Request Execution (basic scripting; field additions; integration amendments; new interface implementation; etc.)
  • Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems

Requirements

Skills Required:

  • Experience with ServiceNow Administration
  • Basic knowledge of: JavaScript, web services
  • Basic experience in Application operation
  • Ability to understand complex situations and activities
  • Customer Relationship Management
  • Very good English language skills

 
Assets:

  • Deep understanding of application operation (including administration)
  • Detailed database knowledge
  • ITIL Foundation Certificate in Service Management
  • Web programming knowledge

 

 

Why Fujitsu ?

Opportunities to build a successful career path
Flexibility - we are open to dialogue– many positions allow working part time or home office
Internal and external training
Attractive salary
Great atmosphere and a chance to work with inspiring people from all around the world
Integration events and Corporate Social Responsibility projects
Unlimited access to training platforms
Relocation support
Private medical care
Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
Discounts for Fujitsu employees in many places throughout Lodz
Fresh fruit
Find and visit us!

FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź


University Business Park Ul. Wólczańska 17890-530 Łódź

Please include the following statement: “I hereby authorize Fujitsu Technology Solutions Sp. z o.o. to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.