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BAS 3rd Level Support

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 14.11.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu

    Fujitsu has now been operating in Lodz for eight years. We are a team of almost 2000 linguists, IT, finance and client service specialists. Each of Fujitsu’s four Business Lines (Service Desk, Remote Infrastructure Management, Research & Development, Service Management) and EMEIA Finance Services provides a wide range of development opportunities. Fujitsu means working in an atmosphere that cannot be found in other corporations.

    BAS 3rd Level Support

    About the job

    Purpose of Role:

    We are looking for a 3rd Level Resolver for GSS E2e, who will work with little supervision as an established application administrator, supporting end users/customers/partners with technical queries relating to the E2E solution for TMS Service business.
    You will be a part of fast growing R&D/BAS facility located in Lodz.


    Responsibilities:

    • Problem Management including root cause analysis, especially in cooperation with other 2nd level support groups and Problem Manager
    • Ticket resolution including direct contact to end user
    • Service Request Fulfilment for defined requests
    • Change Request Execution (ex. basic scripting, field additions, integration amendments, new interface implementation)
    • Takes ownership in obtaining the information, evidence and data required to diagnose and resolve the most complex problems (both new and known)
    • Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation for TSS2 to resolve service delivery issues

    Requirements

    Skills Required:

    • Advanced ITMS Knowledge
    • Experience with ServiceNow Administration
    • MS Windows power-user
    • Basic Linux bash skills
    • ITIL Methodology awareness
    • Ability to perform complex diagnosis of dynamic web applications
    • Strong command of English, including technical vocabulary

     

    Assets:

    • ClickSoftware and CipherCloud administration experience
    • Experience with the Symantec.Cloud MessageLabs platform
    • Experience with the AKAMAI GeoDNS solution
    • JS and PowerShell scripting skills
    • Linux bash power-user

     

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź


    University Business Park Ul. Wólczańska 17890-530 Łódź

    Please include the following statement: “I hereby authorize Fujitsu Technology Solutions Sp. z o.o. to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.