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Change Coordination Analyst

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2017-08-24

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    ​Arvato Finance is part of arvato AG – the Industry and Services Division of Bertelsmann AG, which ranks among the world’s leading media companies.  Bertelsmann is an internationally renowned media group with businesses in 58 countries worldwide, employing over 100,000 people in more than 500 companies.

    Change Coordination Analyst

    The purpose of this role is to support coordination of Process and Non-Process related Change Requests delivery. By partnering with our client and internal stakeholders, ensure each change is feasible, documented, all risks are mitigated and the operational handover is complete in timely fashion and with required level of accuracy. This role will also support Quality and Continuous Improvement team’s related projects and tasks in line with Quality and Continuous Improvement Process standards and initiatives.


    • Be responsible for coordination of delivery and implementation of Revision Requests (Ops Process Changes) and Special Requests (Non-Process Related Requests),
    • Confirm the Request meets the submission rules and are feasible by Arvato,
    • Partner with internal stakeholders to carry out impact assessments on Operational Towers, Resources, SLAs, Risks, Training, etc.
    • Engage with Managers, GOMs and GPMs to secure resources and plan delivery,
    • Monitor progress and resolve issues immediately,
    • Ownership of all notifications, ensuring all necessary stakeholders are advised,
    • Support Continuous Improvement and Delivery Excellence initiatives,
    • Synchronize CI and Change Management tools and processes,
    • Back-up Terms Billing Change Coordination Lead.

    We are offering:

    • Unique office environment with great food, drinks and game rooms.
    • Work for one of the most recognizable online Search Engine in multicultural office.
    • Full time employment contract, great salary and benefits.
    • Positive, energetic, innovative and proactive culture.


    • 3 years’ operational experience in a large multinational type organization in related business / financial / BPO environment,
    • Understanding of the BPO environment,
    • Proven experience in designing and driving improvement initiatives,
    • A professional level of both verbal and written English communication is essential.

    Desirable Qualifications, Training and Experience:

    • Project Management and/or Change Management Experience desirable,
    • Project Management qualifications desirable but not required.

    Personal Attributes required:

    • Excellent Communication Skills - written & oral,
    • Strong analytical and problem solving ability,
    • Time management & organizational skills,
    • Proactive attitude and ability to drive consistent process design.

    Please add the following clause to your application: I hereby give my consent for the personal data included in my job application to be processed for the purposes of recruitment by Bertelsmann Media Sp. z o.o. with the seat in Warsaw, arvato services branch, Al. Piastow 30, 71-064 Szczecin, as outlined in the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002 of the Republic of Poland, item 1182 with further amendments.