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CMB Case Management Team Lead

  • Kraków, małopolskie
  • Kierownik
  • 08.11.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Case Management Team Lead
    Location: Kraków
    Ref No: Operations/CDD//2018

    Key Accountabilities:

    • The overall performance of the Banking Operations team
    • Relationship with business, understanding of needs and plans
    • Understanding and execution of the strategy, alignment to global standards, supporting global,
    • regional and local initiatives
    • Supporting operational requirements for global businesses CMB/GB customers, ensuring the
    • best in class standards are applied and HSBC policies and procedures are fully implemented
    • Manage operations within direct management in line with business expectation
    • Provide timely (i.e. monthly) updates to business covering such topics as: performance, key risks and opportunities, discuss forecast (volumes) as well as understand any business driven actions (promotions, actions, branches) that has a direct or indirect impact on the managed operations
    • Oversee end to end processes and communicate with global business (CMB, GB) to seamlessly execute strategy
    • Understand cost and impact of business decisions
    • Drive operational strategy; keep raising bar on execution in comparison with internal peers and industry
    • Performing activities aimed at adjusting and increasing the effectiveness of operations


    • Demonstarte an excellent knowledge of Banking Operations
    • High written and high English Language
    • Experience of managing multiple projects
    • Excellent Interpersonal and communication skills
    • Be capable of building strong relationships with both internal and external clients
    • Be highly organised and have a strong sense of ugency
    • Be able to work effectively in a time pressued enviroment

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    All current positions are available on: http://www.hsbc.com/careers

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]