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Collections Specialist

  • Kraków, małopolskie
  • Specjalista
  • 08.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! 

    Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America.      
    Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. 
    Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

    Collection Specialist
    Location: Kraków

    The Specialist, Collections will be part of the Centre of Excellence (CoE) Finance Team based in Krakow Office and will report directly into the Team Lead, Collections. ​

    Specialist, Collections will work as part of a team responsible for the cash collections and assessment of customer credit worthiness.  They will manage our Accounts Receivable portfolio to ensure timely collection on these accounts, including pursuit of past due accounts.  The Credit & Collections team in the CoE will be responsible for collections in the North America, Europe, Latin America, and India regions.  As part of the Credit & Collections team, you will have a direct impact on Aptean's profitability.


    1. Generate aging report weekly to initiate making collections calls on all past due accounts
    2. Drive targeted decrease in DSO, by a structured, active pursuit of customers to collect outstanding debt primarily by telephone and email
    3. Develop and maintain good working relationships with customers via regular contact, either by telephone or email
    4. Manage customer queries and investigate as required to resolve any invoice queries
    5. Follow up with Customer if allocation queries arise
    6. Work with Team Lead, Collections to compile weekly reviews for all accounts receivable ledgers
    7. Escalate customer billing disputes or customer issues to Senior Specialist, Collections or Team Lead, Collections
    8. Prepare credit requests as necessary


    Work Experience

    Typically requires a minimum of 1-2 years of related experience with a Bachelor’s degree; or 1 year and a Master’s degree; or a PhD without experience; or equivalent work experience. Typical range is 2-5 years.

    Knowledge, Skills & Abilities

    1. Fluency in English required, additional European languages are preferred (beneficial languages include, but not limited to, French, Spanish, German, Swedish)
    2. Strong communication skills are essential
    3. Ability to operate on own initiative
    4. Proficiency in Excel and Word Processing required
    5. The candidate will need to be self-motivated and have the ability to work autonomously to agreed targets as well as part of team
    6. Attention to detail is highly important and a structured methodical approach is necessary
    7. Successful candidates must have the maturity and ability to work on own initiative in a fast paced environment while maintaining quality of work and effective working relationships with both internal and external customers
    If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

    For more career opportunities please visit our website http://www.aptean.com/company/careers

    Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2014, item 1182, 1662)"