Klikając w przycisk „Aplikuj”, „Aplikuj teraz” lub w inny sposób wysyłając zgłoszenie rekrutacyjne do  Revolut Ltd z  siedzibą w Londynie, Wielka Brytania działającej w Polsce za pośrednictwem Oddziału: Revolut Ltd (spółka z ograniczoną odpowiedzialnością) Oddział w Polsce (Pracodawca, administrator danych), zgadzasz się na przetwarzanie przez Pracodawcę Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Jeżeli chcesz, abyśmy zachowali Twoje CV w naszej bazie, umieść dodatkowo w CV następującą zgodę: „Zgadzam się na przetwarzanie przez Revolut Ltd z  siedzibą w Londynie, Wielka Brytania działającej w Polsce za pośrednictwem Oddziału: Revolut Ltd (spółka z ograniczoną odpowiedzialnością) Oddział w Polsce danych osobowych zawartych w moim zgłoszeniu rekrutacyjnym dla celów przyszłych rekrutacji”. 

W każdym czasie możesz cofnąć zgodę, kontaktując się z nami pod adresem [email protected]
Pełną informację odnośnie przetwarzania Twoich danych osobowych znajdziesz 
Revolut LTD

Complaints Root Cause Analyst

Revolut LTDO firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna

Revolut LTD

Stanisława Klimeckiego 1

Kraków

opisopisopisopis
Complaints Root Cause Analyst
Miejsce pracy: Kraków

ABOUT THE TEAM

Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
 
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE

Your position will be to support the Complaints Strategy by reducing Customer complaints and dissatisfaction by Root Cause Analysis (RCA) of complaints and other areas where poor quality is identified to ultimately improve customer outcomes. To achieve this you will demonstrate an investigatory mind-set with a talent for analysing, often complex issues, processes and data from interconnecting themes. You will lead and champion the Root Cause strategy and framework. You will focus on understanding and analysing problems, working collaboratively with colleagues across the business to investigate issues and communicate themes back. You must be able to think creatively and analytically, to challenge the status quo and be able to influence leaders to implement your recommendations.

WHAT YOU'LL NEED

  • Strong/advanced SQL skills (must be able to write complex code).
  • Python (desired).
  • Ability to investigate disparate data and information sources and draw conclusions as well as succinctly and plainly describe complex information verbally and in written form.
  • An understanding of root cause analysis tools and skill and ability to up-skill others on these.
  • Must be able to manage multiple priorities and achieve results within a fast paced and demanding work environment.
  • Ability to establish and maintain strong relationships at all levels and across functions in the organisation.
  • Ability to influence others and move toward a common vision or goal.
  • Ability work with minimal supervision, with good organisational skills and a positive and flexible attitude.
  • Must be a team player and able to work collaboratively with and through others.
  • Production of Management and Business Intelligence, both quantitative and qualitative, using various software platforms. Report and present findings, actions and resolutions to Senior Management, Partners and Stakeholders
  • Ideally, thorough Revolut business knowledge.

A LITTLE ABOUT US

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We’ve since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter. 

WHAT WE ARE LOOKING FOR

From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money. 

THE BENEFITS

  • Competitive salary
  • Excellent training and guidance from our team.
  • Roll with a free Revolut Metal subscription
  • Life insurance
  • Private medical care
  • Multisport card
  • Don’t panic about cooking: get free dinners
  • Stay refreshed: get juice, tea, coffee and soft drinks on tap

 

If this is YOU, Apply now!

Complaints Root Cause Analyst

ABOUT THE TEAM

Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
 
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE

Your position will be to support the Complaints Strategy by reducing Customer complaints and dissatisfaction by Root Cause Analysis (RCA) of complaints and other areas where poor quality is identified to ultimately improve customer outcomes. To achieve this you will demonstrate an investigatory mind-set with a talent for analysing, often complex issues, processes and data from interconnecting themes. You will lead and champion the Root Cause strategy and framework. You will focus on understanding and analysing problems, working collaboratively with colleagues across the business to investigate issues and communicate themes back. You must be able to think creatively and analytically, to challenge the status quo and be able to influence leaders to implement your recommendations.

WHAT YOU'LL NEED

  • Strong/advanced SQL skills (must be able to write complex code).
  • Python (desired).
  • Ability to investigate disparate data and information sources and draw conclusions as well as succinctly and plainly describe complex information verbally and in written form.
  • An understanding of root cause analysis tools and skill and ability to up-skill others on these.
  • Must be able to manage multiple priorities and achieve results within a fast paced and demanding work environment.
  • Ability to establish and maintain strong relationships at all levels and across functions in the organisation.
  • Ability to influence others and move toward a common vision or goal.
  • Ability work with minimal supervision, with good organisational skills and a positive and flexible attitude.
  • Must be a team player and able to work collaboratively with and through others.
  • Production of Management and Business Intelligence, both quantitative and qualitative, using various software platforms. Report and present findings, actions and resolutions to Senior Management, Partners and Stakeholders
  • Ideally, thorough Revolut business knowledge.

A LITTLE ABOUT US

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We’ve since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter. 

WHAT WE ARE LOOKING FOR

From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money. 

THE BENEFITS

  • Competitive salary
  • Excellent training and guidance from our team.
  • Roll with a free Revolut Metal subscription
  • Life insurance
  • Private medical care
  • Multisport card
  • Don’t panic about cooking: get free dinners
  • Stay refreshed: get juice, tea, coffee and soft drinks on tap

 

If this is YOU, Apply now!

Ogłoszenie archiwalne