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Contact Centre Reporting Analyst

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 2018-03-21

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Capita is a leading business services provider with over 70,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.

    Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:

    Contact Centre Reporting Analyst
    Miejsce pracy: Łódź

    As Contact Centre Reporting Analyst you will be responsible for:

    • Supporting multi-channel contact centre and telesales operations
    • Ensuring that each campaign is staffed appropriately and dialler is set at optimum level prior to scheduled start times
    • Taking ownership of preparing MI reports across all areas of performance measurement
    • Analysing and reviewing outbound and campaign specific data performance
    • Providing analysis of dialling results, maintaining an environment of continuous and measurable improvement
    • Working closely with contact centre management in order to maximise data usage by identifying and recommending opportunities to increase sales volumes and maximise revenue
    • Ensuring all outbound dialling activities meet with regulatory compliance policies
    • Co-ordinating and preparing all data extraction and cleansing within agreed parameters

    You are a perfect candidate if you:

    • Have good written and verbal skills in English allowing you fluent communication on a daily basis
    • Have advanced level of proficiency and experience with MS Excel, including pivot tables, formulas/functions, and charts
    • Are self-motivated team player with keen interest to learn new skills while improving personal development
    • Have logical thinking and analytical skills
    • Have self time-management & organization skills with ability to prioritize own daily tasks
    • Have ability to work under pressure, multitask and deliver to set KPIs
    • Are ready to take ownership of your role responsibilities after successful fulfilment of probation period
    • Have knowledge of VBA / SQL basics would be an additional asset
    • Have previous work experience in contact centre environment would be an additional asset

    What we can offer you:

    • Ability to work in international and multilingual environment
    • Great atmosphere
    • Training and development programme
    • Attractive social benefits
    If you are interested in applying for this role please send your CV.
    We kindly inform you that we contact only chosen candidates. In your application please include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.