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Customer Operations Specialist for Macro Distributors

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 12.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Customer Operations Specialist for Macro Distributors
    Miejsce pracy: Kraków
    nr ref.: 72813BR

    Purpose is to provide high quality of service to the Macro Distributors through effective communication, value-adding interactions and efficient issue resolution for (urgent) order management, scheduling, complaint, invoice disputes resolution (quantity, pricing and partner) and general query resolution.

    Principal Accountabilities:

    • Be the first point of contact for Macro Distributors, attend to customer contact and resolve customer requests received via email, web or phone according to agreed service levels and service standards.
    • Proactively providing excellent relationship with Macro Distributors.
    • Handle a range of first line customer enquiries
    • Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
    • Adopts a Customer 1st mindset to deliver an exceptional customer end to end experience and identifies opportunities to improve the customer experience
    • The Macro Distributors Customer Service Professional is to coordinate customer pickups/deliveries and to provide an internal interface between the Customer Service Centre, Lubes Supply Chain, vehicle schedulers and Sales. ​
    • Scheduling, changing and cancelling Export Orders for Macro Distributors after cut-off time, and handle delivery enquiries​
    • Maintains personal knowledge of business processes and procedures for their area of responsibility.

    Requirements:

    • Min. English level C1
    • Able to work in a highly dynamic and complex environment
    • Export and Logistics experience within the industry is an advantage
    • Demonstrated relationship building skills, across several levels, including service providers within the business
    • Previous experience in a Customer Service/Logistics/Supply chain or similar role required
    • Build professional relationships
    • Make decisions and demonstrate Continuous Improvement Mindset
     
    Find out more
     
    People with disabilities are welcome
     
     
     
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    Shell is an Equal Opportunity Employer.