Customer Relations Manager

CPL JobsO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 6 dni temu
  • Umowa o pracę
  • Pełny etat
  • Menedżer

Customer Relations Manager



Responsibilities: 

  • Adhere to departmental procedures for all emergencies
  • Provide excellent service in a fast-paced environment
  • Analyze, isolate, research, and effortlessly explain step by step troubleshooting solutions related to company’s products
  • Demonstrate interpersonal skills
  • Caring for the company’s image
  • Building and maintaining relationships with clients and key personnel within customer organizations
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Letting customers know about other products the company offers
  • Attending meetings with clients to build relationships with existing accounts
  • Achieving client relationship targets and KPI’s
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Monitoring company performance against service level agreements and flagging potential issues
  • Updating the CRM and ensuring account managers are aware of changes within clients
  • Liaising with internal departments to ensure client needs are fulfilled effectively

Qualifications: 

  • Proven experience as a Client Relationship/ Client
  • Experience Manager ( min 2 years )
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Problem-solving attitude
  • Excellent communication skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset

We offer:

  • Possibility of personal development and gaining experience in the fast growing blockchain industry;
  • Great atmosphere and attractive working conditions in a start-up culture;
  • Work in the modern office in attractive location next to the Vistula river;
  • Private medical care and co-financed sports card;
  • Extra integration trips and events including celebration of your birthday;
  • Fresh pressed juices, massages in the office;
  • Parking financed by the employer

Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

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