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Customer Service Specialist

  • Sosnowiec, śląskie pokaż mapę
  • Specjalista
  • 4 - 6 tys. zł brutto
  • 26.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    RPCS Consulting Artur Michalski

    Our company is looking for additional customer service specialists to join our constantly growing team (it's not a rotation, it's an extreme growth of our company) – someone who can make our customers’ experience even better! We're dealing only with inbound traffic, so don't wory that you'll end up in a call center.  Can you perform under pressure? Do you have a genuine passion and experience of dealing with customers? If you’re sat there thinking “yes, I do” – and you want to work in friendly environment for a competitive salary – then we’d love to hear from you!

    To apply, simply submit a cover letter and a copy of your CV in English.

    Customer Service Specialist

    Workplace: Sosnowiec
    Salary: PLN 4,000 - 6,000

    Job description:

    The customer support agent will be responsible for direct contact with the clients and providing them with the assistance in solving eventual problems. The employee will be also responsible for answering customers' questions regarding products and services offered by the company.

    Responsibilities and tasks:

    • answering customers' questions mostly in English via live chat, email and phone 
    • keeping high standards of customer service and constant improving the knowledge about offered products and promotions
    • overall office administration responsibilities (eventually)
    • contacting technical support department to solve customers' technical problems
    • liaising with third parties such as product vendors or software providers
    • work in shifts

    Requirements:

    • fluent in English in speaking and writing
    • CV in English
    • familiar with MS Office
    • good job organizing skills
    • high personal culture standards
    • peaceful and friendly in direct contacts with customers
    • experience in customer service will be additional advantage
    • German, Dutch or Swedish language skills will be additional advantage. It's not necessary!

    We Offer:

    • attractive base salary of zł 3300 net
    • very attractive bonuses for good performance (quality not quantity oriented) up to 25% of your salary
    • possibilities to grow career
    • We're dealing with inbound traffic, this is not a call center.

    If you are interested, please send your CV in English via Aplikuj button below.

    Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2014, item 1182, 1662)".