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Customer Services Agent with German

  • Wrocław, dolnośląskie pokaż mapę
  • Specjalista
  • 2017-11-22

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Qatar Airways

    Welcome to a world where ambitions fly high

    From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

    We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

    We offer competitive compensation and benefit packages.

    Customer Services Agent with German
    Workplace: Wrocław

    About Your Job:

    We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw.

    As a Customer Services Agent you will responsible for:

    • Providing service excellence to Qatar Airways customers through telephone, and optimise passenger satisfaction
    • Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing any refunds.
    • Support E-Commerce, Travel Agencies, and Frequent Flyer Program activities


    About You:

    To be successful in this role:

    • You need to be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills
    • You need to be fluent in German with very good level of English
    • Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
    • Be capable to work in shifts (operations hours: Monday - Sunday 09:00-17:15 or 09:45 - 18:00) - based on individual roster issued for 1 month in advance


    Important Notes:

    • 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
    • Incredible travel benefits package (including annual leave ticket to any QR destination in the world, heavily discounted (ID50/ID90) flight tickets for You, your Family and your Friends, hotel discounts and many more)
    • Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
    • Base salary with additional language allowances
    • A fast-paced, dynamic and youthful work environment

    Important Notes:

    Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud@qatarairways.com.qa


    Note: you will be required to attach the following:
    1. Resume / CV

    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.
    Please enclose the following statement in your application:
    "I hereby agree for processing the following personalinformation strictly for the purposes of recruitment processes in accordance with the regulation for the protection ofpersonal data, passed on 29.08.1997 (Dz.U. No. 133, item 883)".

    Please note that only selected candidates will be contacted.