Klikając w przycisk „Aplikuj”, „Aplikuj teraz” lub w inny sposób wysyłając zgłoszenie rekrutacyjne do  Revolut Ltd z  siedzibą w Londynie, Wielka Brytania działającej w Polsce za pośrednictwem Oddziału: Revolut Ltd (spółka z ograniczoną odpowiedzialnością) Oddział w Polsce (Pracodawca, administrator danych), zgadzasz się na przetwarzanie przez Pracodawcę Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
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Revolut LTD

Customer Support - Technical Support Team Leader

Revolut LTDO firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna

Revolut LTD

Stanisława Klimeckiego 1

Kraków

opisopisopisopis
Customer Support - Technical Support Team Leader
Miejsce pracy: Kraków

ABOUT THE TEAM

Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
 
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE

Could you be the one to lead our Krakow-based Technical Support Team in Krakow?
 
What you will be doing:
  • Managing the team of 10-15 Technical Support Specialists;
  • Managing the daily/weekly/monthly/quarterly performance of employees
  • Ensuring adherence to SLA expectations (e.g. productivity & quality)
  • Conducting regular one-to-ones, team meetings and performance reviews
  • Continuously improving process and procedures 
  • You’ll be responsible for raising awareness of unusual trends in performance, team, attitude and other management parameters
  • You’re the type of person who goes above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
  • You’ll perform data analysis on trending issues and identifying/investigating the root cause of these trends
  • You’ll be doing analysis on incidents
  • Reviewing the JIRA boards and internal channels to be aware of technical/mobile/operational issues 
  • Tracking ongoing issues and communicating if there are resolutions to internal teams. 
  • Collaborating with other teams across different offices to tackle any customers' issues
  • Representing Revolut online at all times

WHAT YOU'LL NEED

  • You’re fluent in English
  • You have at least 1 year of experience leading a team of 5 - 10 FTEs
  • You’re experienced in crisis/incident management
  • You’ve got practical knowledge of SQL
  • You know how to escalate bug/operational issues
  • You understand mobile/backend development, and are familiar with Android/iOS operating systems
  • You’re able to explain complex issues in an easy and understandable manner
  • You’re detail-oriented and have strong analytical skills
  • You’re logic driven, self-motivated and independent problem-solver, able to work both individually and as a part of the team
  • If you have experience with JIRA ticketing platform, this is a plus

ABOUT THE TECHNICAL SUPPORT DEPARTMENT

Our Technical Support team is responsible for taking action to incoming JIRA tickets (ticketing system) which is created from our internal departments. These tickets are related to operational/mobile  issues which our users might be facing within the application. 
 
The team is responsible for making the first investigation of these tickets and  once the investigation is done, the person who is handling the ticket is responsible to either close the ticket or escalate it further to product teams. Apart from investigation and escalation of bugs/operational issues, the team is responsible to be a first line of investigation for incidents which might affect millions of users.
 
You’ll be working with product teams to ensure users stay at the forefront of everything Revolut does. If you’re someone who knows how to act fast, look for root causes and solve problems instead of just following scripts, you’ll fit right in. You’ll be motivated to drive change and bring value to Revolut by contributing more than just resolving tickets. You’ll have the opportunity for personal and professional growth here, so by the time you “graduate” from support, you’ll be fully trained to rock in any other role at the company (and you’ll be in demand from lots of teams!)

A LITTLE ABOUT US

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We’ve since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter. 

WHAT WE ARE LOOKING FOR

From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money. 

THE BENEFITS

  • Competitive salary
  • Excellent training and guidance from our team.
  • Roll with a free Revolut Metal subscription
  • Life insurance
  • Private medical care
  • Multisport card
  • Don’t panic about cooking: get free dinners
  • Stay refreshed: get juice, tea, coffee and soft drinks on tap

 

If this is YOU, Apply now!

Customer Support - Technical Support Team Leader

ABOUT THE TEAM

Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
 
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE

Could you be the one to lead our Krakow-based Technical Support Team in Krakow?
 
What you will be doing:
  • Managing the team of 10-15 Technical Support Specialists;
  • Managing the daily/weekly/monthly/quarterly performance of employees
  • Ensuring adherence to SLA expectations (e.g. productivity & quality)
  • Conducting regular one-to-ones, team meetings and performance reviews
  • Continuously improving process and procedures 
  • You’ll be responsible for raising awareness of unusual trends in performance, team, attitude and other management parameters
  • You’re the type of person who goes above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
  • You’ll perform data analysis on trending issues and identifying/investigating the root cause of these trends
  • You’ll be doing analysis on incidents
  • Reviewing the JIRA boards and internal channels to be aware of technical/mobile/operational issues 
  • Tracking ongoing issues and communicating if there are resolutions to internal teams. 
  • Collaborating with other teams across different offices to tackle any customers' issues
  • Representing Revolut online at all times

WHAT YOU'LL NEED

  • You’re fluent in English
  • You have at least 1 year of experience leading a team of 5 - 10 FTEs
  • You’re experienced in crisis/incident management
  • You’ve got practical knowledge of SQL
  • You know how to escalate bug/operational issues
  • You understand mobile/backend development, and are familiar with Android/iOS operating systems
  • You’re able to explain complex issues in an easy and understandable manner
  • You’re detail-oriented and have strong analytical skills
  • You’re logic driven, self-motivated and independent problem-solver, able to work both individually and as a part of the team
  • If you have experience with JIRA ticketing platform, this is a plus

ABOUT THE TECHNICAL SUPPORT DEPARTMENT

Our Technical Support team is responsible for taking action to incoming JIRA tickets (ticketing system) which is created from our internal departments. These tickets are related to operational/mobile  issues which our users might be facing within the application. 
 
The team is responsible for making the first investigation of these tickets and  once the investigation is done, the person who is handling the ticket is responsible to either close the ticket or escalate it further to product teams. Apart from investigation and escalation of bugs/operational issues, the team is responsible to be a first line of investigation for incidents which might affect millions of users.
 
You’ll be working with product teams to ensure users stay at the forefront of everything Revolut does. If you’re someone who knows how to act fast, look for root causes and solve problems instead of just following scripts, you’ll fit right in. You’ll be motivated to drive change and bring value to Revolut by contributing more than just resolving tickets. You’ll have the opportunity for personal and professional growth here, so by the time you “graduate” from support, you’ll be fully trained to rock in any other role at the company (and you’ll be in demand from lots of teams!)

A LITTLE ABOUT US

We believe that there are better ways for people to control their money. Easier, fairer ways.

Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We’ve since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter. 

WHAT WE ARE LOOKING FOR

From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money. 

THE BENEFITS

  • Competitive salary
  • Excellent training and guidance from our team.
  • Roll with a free Revolut Metal subscription
  • Life insurance
  • Private medical care
  • Multisport card
  • Don’t panic about cooking: get free dinners
  • Stay refreshed: get juice, tea, coffee and soft drinks on tap

 

If this is YOU, Apply now!

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