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Data Room Facilities Operations Specialist

  • Wrocław, dolnośląskie
  • Specjalista
  • 19.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Data Room Facilities Operations Specialist
    Workplace: Wrocław
    Ref no: WRO001JW
    About EY GDS
    EY Technology is a global organization that works with our internal clients, to provide IT support and solution to client teams, internal support functions and global projects and programs. Over the next few years, GDS Poland will increase the number of IT professionals in its center to develop and support EY’s business and internal applications. These professionals include IT project managers, business analysts, software architects, infrastructure engineers.
    EY Technology team maintains and enhances EY’s IT infrastructure and works for our internal clients across the globe. You will work with EY locations, supporting our service lines and key business processes or be part a dedicated IT team handling cross-organizational initiatives and transformational projects.
    Specialist for Proximity Services (PS) is responsible for supporting day-to-day operations of an Information Technology (IT) data centers in a specific PS region’s branch offices. The role deploys and installs hardware equipment and associated infrastructure peripherals specific to elements such as data storage and server maintenance. The role provides appropriate racking or mounting of server equipment in aligned frameworks and then stacking to maximize efficiency and minimize the required floor space used by network resources within the data rooms.  The role activities are also aligned with the proper maintenance of all cabling and other aspects of connectivity to maintain the operational readiness of a branch facility and storage capacity requirements in a compliant manner. The role has an advanced knowledge of IT applications present in a region as well as the IT infrastructure and data center facilities operations inclusive of hardware and infrastructure supporting the geography.  The role recognizes the cross regional requirements and interfaces necessary to operate with consistency across all regions and aligns with peers in those other regions to identify best work practices to support the global PS model.  The role is an individual contributor managed by the Data Room Facilities Operations Regional Lead for PS.
    Your key responsibilities
    • Provides for the ongoing operations, availability and stability for data center infrastructure such as structured cabling, server hardware, network, and storage equipment within a Data Room Facility to support of IT processing requirements and business directives
    • Installs monitors and decommissions as necessary Global Infrastructure Services (GIS) infrastructure components and other hardware within the Data Room IT environment to maintain appropriate service levels in accordance with agreed to guidelines
    • Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all hardware within the branch data center and to identify and escalate variances in facilities performance
    • Provides technical support to remediate incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation. Completes the restoration of service  within specified SLA parameters with business
    • Ascertains compliant performance and capacity of Data Room Facilities in accordance with EY compliance mandates and IT directives as part of metrics reviews and escalation procedures
    • Creates and maintains appropriate documentation of all infrastructure stock equipment such as hardware items that have been installed or removed so that Data Room Facilities Operations inventory is up to date and properly accounted for
    • Supports and partners with building facilities and IT management teams on changing Business and Usual (BAU) directives and  advanced planning activities that affect the branch’s data center facilities
    • Provides support of off hour on call rotation to maintain appropriate support staff within the branch on a round the clock basis.

    To qualify for the role you must have

    • Degree at university level
    • English language skills - excellent written and verbal communication
    • Approximately 2 years of relevant work experience, minimum of 1 year experience in various aspects of technology infrastructure management and operations, with more specific experience in running and in supporting a mission critical production environment
    • Experience with various aspects of hosting center technology infrastructure management and operations with experience in maintaining larger-scale data centers preferred
    • Strong knowledge of facility technologies (HVAC, power distribution, generated back-up power, rack management and Data Center cable plant)
    • Experience in hardware troubleshooting (HPE, DELL, APC etc.)
    • Vulnerabilities for hardware infrastructure
    • Knowledge in Windows Server Systems (logs)
    Who we look for?

    We love working with people who are passionate about their job and have amazing skills in their area a think that: you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross-border experiences; it’s a role for you.
    What EY GDS offers?
    • Work in prestigious, stable company
    • Contact of employment
    • Fair salary  
    • Relocation package
    • Participating in interesting projects   
    • Work in a professional, dynamic, truly global team
    • Development opportunities in international multilingual environment
    • Medical cover
    • Life insurance
    • Sports card
    • Laptop
    • Business trips support
    • Language classes
    • Referral programme
    • Charity initiatives
    • Water, tea, coffee, sugar, milk without limit plus fresh juice twice a week and fruit once a week
    • Trainings
    • Wellness & Spa programme
    • Sport Groups
    • Additional bonuses
    • Modern office space near market square
    • Home office up to 3 days
    If you feel that the role suits your personal goals and career path, please send us your current resume.
    Join us in building a better working world.  Apply now.