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Desktop Engineer

  • Łódź, łódzkie
  • Specjalista
  • 31.08.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Desktop Engineer

    The Desktop Engineer applies a broad and in-depth working knowledge of information technology products and services to more complex assignments and assists more experienced staff in the application of technical concepts, practices and procedures. The incumbent generally is a member of a quick-response customer support team and works with clients over the phone and onsite to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates either independently or as a team to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.

     

    REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES

    • Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards.
    • Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
    • Maintains daily tickets and reports to ensure the highest service levels are maintained.
    • Serves as technical advisor, providing front telephone, remote desktop, and onsite desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
    • Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
    • Serves as a mentor to lower level helpdesk technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills.
    • Serves as on-site technical support for networking and server teams as needed when problems occur.

    We are looking for candidates with:

    • University Degree- IT area preferred 
    • 3-5 years experience, with a desktop support technology and Windows Server 2003/2008/2012&R2 support.
    • Strong demonstrated analytical and creative problem solving skills.
    • Computer literate with proficiency in information systems and software applications.

     

    We offer:

    • Competitive salary and bonus program
    • Employment contract
    • Full time Monday to Friday
    • Good opportunities to start professional career
    • Work in dynamic international environment
    • Daily contact with foreign clients
    • Complex tasks
    • Internal trainings and language courses
    • Private medical care
    • Life insurance
    • Gym membership

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