Desktop Support Engineer

  • Warszawa, mazowieckie
  • Specjalista
  • Pełny etat
  • 2019-07-24
  • Ważna jeszcze 1 dzień (do 2019-08-23)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.  

    In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients. 

    Due to our growing business needs we are looking for: 

    Desktop Support Engineer
    Workplace: Warszawa

    Role

    Desktop Support Engineer providing Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite. Diagnose hardware faults and provide both remote assistance and desk side support to various business areas with the support remit. Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.

    Candidates must be flexible regarding shift patterns.

    Shifts can be aligned within 7.30 am – 7 pm

    Key Skills

    • Desktop support experience. Must have performed desktop support role in last 18 months
    • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
    • Minimum 4 years face to face experience required in Desktop Support role with half of it with a private organisation preferably with manufacturing sector
    • Outstanding customer service
    • Outstanding presentation & communication
    • Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
    • Performing asset inventory activities as needed
    • Works with procurement staff to purchase hardware and software
    • Strong Microsoft Windows o\s experience – Especially for Windows XP and Windows 7
    • Strong Software management environment understanding
    • Understanding of Asset Management system
    • Fault analysis for Microsoft Office Suite 2007/2010/2013
    • 2nd line fault analysis and experience of Microsoft Office (Office 365, Outlook, Word, Excel 2003/2007/2010)
    • Smartphone/Blackberry Support
    • Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
    • Experience with video conferencing
    • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
    • Active Directory user account administration experience.
    • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
    • Background security check required

    Desired Skills

    • VIP Support Experience
    • Handling of Tape Media and basic Back-ups loading and loading techniques
    • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
    • Project or rollout experience in the IT environment
    • Hardware accreditations or experience from HP or Lenovo or Dell equipment.
    • ITIL, MCSE or any IT desktop accreditations.

    Please apply via application button.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data, in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.