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Desktop System Administrator

  • Warszawa, mazowieckie
  • Specjalista
  • 2017-07-18

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow.

With a presence in Poland since 2007, Credit Suisse is committed to growing the businesses here. The Poland offices are of central importance to Credit Suisse’s approach to leveraging global talent base.

We offer the chance to work for a renowned, international organization in a collaborative agile environment. We will invest in your development with ongoing opportunities for training, networking and international mobility. Join us and let's shape the future of Credit Suisse together.
Desktop System Administrator # 099411
Workplace: Warszawa
099411

Job Description:

The Chief Technology Office (CTO) is a global IT organization responsible for delivering comprehensive set of infrastructure, software and processes across the Credit Suisse Group.

Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing. We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working. CTO has significant footprint in Wroclaw (500+ FTE). We’re planning to continue our talent growth and develop maturity for the next years. We offer exciting and challenging opportunities on a variety of large-scale projects around the Globe.

 

A L3 Desktop System Administrator is responsible for in depth technical troubleshooting of issues on a Corporate desktop and overall governance of the Desktop Environment and Operational Activities. Ownership of the desktop environment includes OS and Core Applications Responsibility for stability (patching, software version upgrades, bug-fix releases etc), license and access entitlement. Troubleshooting issues that appear in the desktop environment of a high priority or impact, or remain unsolved by L2 Desktop Support Teams.

 

The goal of the team and individual is to deliver a stable desktop operating environment through the efficient and effective execution of changes, handled user problems and ownership of production product lifecycles. In addition collaboration and partnership with our Engineering Team/Product Management is critical to the success of this role. The role will be also strongly involved in Endpoint Protection solutions, such as Avecto, McAfee, Lumension, Tanium etc.

  • Support and maintenance of software distribution tools (SCCM)
  • Support and maintenance to 2nd layer Core Applications and Endpoint Protection products in global environment (Tanium, McAfee, Lumension)
  • Change management, preparation and implementation of changes in global infrastructure, monitoring
  • Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment
  • Technical excellence in the ability to diagnose and resolve software and backend infrastructure issues
  • You will have ownership of Major incidents and technical critical issues from IT Support Teams affecting the desktop platform
  • Collaboration with cross-technology peer-groups, with a focus on root-cause analysis
  • You will work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
  • Support all ITIL processes, in particular the Incident, Problem, and Change Management processes
  • The role requires support of global environment which requires individuals to work off "Poland office hours" on a rotational basis (once for a quarter, for a week)

 

Open to discussing flexible/agile working.

Qualifications

  • Bachelor’s Degree or equivalent work experience
  • Proven exposure and experience in large enterprise handled desktop and server environments
  • Very good command of English is a requirement, very good communication skills
  • You have experience with security EndPoint Protection products
  • Scripting skills (Visual Basic and Powershell)
  • Deep understanding of incident and change management processes
  • Solid troubleshooting & problem solving skills
  • SQL skills – nice to have
  • Software distribution/deployment experience/knowledge
  • You are advanced in Excel (e.g. pivot tables, macros)
  • Solid documentation skills, including PowerPoint presentation skills to deliver a key message, advanced MS Office skills
  • Solid social skills, customer/stakeholder orientation, self-motivation, and the ability to work in a team are important
  • You are able to work independently and manage time effectively
  • Pro-activity in individual Book-of-Work management; focus, and status reporting
  • Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL), certification would be an advantage

For more information visit Technology Careers.

We offer

  • Private medical care
  • Life insurance
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.) 
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)

If you apply for this role this means you agree with the following statement:

 

“Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.

 

Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

 

Credit Suisse and affiliates registration details.-

 

Credit Suisse (Poland) sp. z.o.o                                               Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
Credit Suisse Group AG                                                           Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
Taleo (UK) Limited                                                                  Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12                                                   Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG     Registered office -  Küchlerstraße 1, 61231 Bad Nauheim”

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