GuestTek

Event Services Technician

GuestTekO firmie

  • Warszawa

    mazowieckie
  • Ogłoszenie wygasło 4 lat temu
  • Specjalista

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry's most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels.  We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.

Currently we have an opening for a:

Event Services Technician
Miejsce pracy: Warszawa

 

Reporting to the Lead, Event Services Specialist, the Event Services Technician is responsible for providing an onsite presence for client properties during high profile or high volume events, or acting as a dedicated technical resource during such client events. The Event Services Coordinator will facilitate this by assisting with network changes prior to the event, providing remote assistance and monitoring during the event, and/or providing onsite support as determined by the event support request.

Key Responsibilities:

  • Fulfill the role of onsite technician for the hotel.
  • Establish a positive working relationship with contracted clients and other authorized liaison and/or staff members on the hotel’s conference team.
  • Act as first-line technical resource for Events.
  • Assist Customer Relations Managers with the sale or rental of equipment.
  • Providing recommendations for improvement to meet SLAs and assist with Processes to ensure contractual obligations are achieved.
  • Ensure established guidelines are followed in order to provide quality service to customers and internally.
  • Anticipate risk and issues, ensure appropriate action is taken to mitigate/resolve them.
  • Communicate effectively with all levels of the organization.
  • Maintain an awareness of new products, and initiatives.
  • Other duties as assigned.

Qualifications:

  • Networking knowledge (especially network design) and advanced troubleshooting/debugging knowledge & experience.
  • Switched Ethernet, Internet connection methods.
  • Linux, DSL & WiFi equipment.
  • Premises cabling.
  • Computer proficiency and demonstrated business communication skills.
  • Superior communication and interpersonal skills.
  • Proficient with the use of Microsoft Office.
  • Knowledge of various Operating Systems (Windows, Linux, MAC).
  • Capable of effectively coordinating with employees in remote locations.
  • Exceptional organizational skills, and the ability to multitask with attention to detail.                            

Personal Attributes: 

  • Calm demeanour, excellent organizational, analytical, interpersonal, and problem-solving skills.
  • Demonstrated excellence in customer service.
  • A trustworthy individual able to work independently and with limited supervision.
  • Interest and ability to travel up to 20%.
  • Motivated, reliable, and goal oriented with a proven dedication to customer care excellence

We offer:

  • Challenging work with innovative technology for a global leader in the industry
  • Training program
  • Stable employment in multicultural and international organization
  • Competitive salary and good social benefits package (Private medical care, Benefit system, Multisport)
  • Employment contract
  • Friendly and fun work atmosphere
Apply: In order to participate in this recruitment project, please send us your CV in English via:

In your application please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)".

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry's most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels.  We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.

Currently we have an opening for a:

Event Services Technician

 

Reporting to the Lead, Event Services Specialist, the Event Services Technician is responsible for providing an onsite presence for client properties during high profile or high volume events, or acting as a dedicated technical resource during such client events. The Event Services Coordinator will facilitate this by assisting with network changes prior to the event, providing remote assistance and monitoring during the event, and/or providing onsite support as determined by the event support request.

Key Responsibilities:

  • Fulfill the role of onsite technician for the hotel.
  • Establish a positive working relationship with contracted clients and other authorized liaison and/or staff members on the hotel’s conference team.
  • Act as first-line technical resource for Events.
  • Assist Customer Relations Managers with the sale or rental of equipment.
  • Providing recommendations for improvement to meet SLAs and assist with Processes to ensure contractual obligations are achieved.
  • Ensure established guidelines are followed in order to provide quality service to customers and internally.
  • Anticipate risk and issues, ensure appropriate action is taken to mitigate/resolve them.
  • Communicate effectively with all levels of the organization.
  • Maintain an awareness of new products, and initiatives.
  • Other duties as assigned.

Qualifications:

  • Networking knowledge (especially network design) and advanced troubleshooting/debugging knowledge & experience.
  • Switched Ethernet, Internet connection methods.
  • Linux, DSL & WiFi equipment.
  • Premises cabling.
  • Computer proficiency and demonstrated business communication skills.
  • Superior communication and interpersonal skills.
  • Proficient with the use of Microsoft Office.
  • Knowledge of various Operating Systems (Windows, Linux, MAC).
  • Capable of effectively coordinating with employees in remote locations.
  • Exceptional organizational skills, and the ability to multitask with attention to detail.                            

Personal Attributes: 

  • Calm demeanour, excellent organizational, analytical, interpersonal, and problem-solving skills.
  • Demonstrated excellence in customer service.
  • A trustworthy individual able to work independently and with limited supervision.
  • Interest and ability to travel up to 20%.
  • Motivated, reliable, and goal oriented with a proven dedication to customer care excellence

We offer:

  • Challenging work with innovative technology for a global leader in the industry
  • Training program
  • Stable employment in multicultural and international organization
  • Competitive salary and good social benefits package (Private medical care, Benefit system, Multisport)
  • Employment contract
  • Friendly and fun work atmosphere
Apply: In order to participate in this recruitment project, please send us your CV in English via:

In your application please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)".

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