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French Speaking Customer Service Representative

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 14.11.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    French Speaking Customer Service Representative
    X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks French Speaking Customer Support Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

    Job Description:

    • monitoring customer accounts
    • providing best quality customer service for French speaking clients
    • practical application of AML rules 
    • resolving issues in a timely manner and ensure high levels of customer satisfaction
    • providing explanations in relation to customer complaints and queries
    • working with the CRM system
    • analysis of trading accounts and financial transactions  
    • complying with all appropriate policies, procedures, safety rules and regulations
    • cooperating with internal/external departments and branches


    • French language - native or proficiency level required
    • strong customer service skills, communication and interpersonal skills
    • previous experience in a customer service role desirable
    • background in economics would be an advantage 
    • strong willingness to gain knowledge about financial markets
    • very good knowledge of English
    • responsibility and ability to multitask, prioritize and close tasks quickly, meet deadlines
    • positive attitude & self-motivated
    • stress-resistant 

    We offer:

    • full-time or part-time employment agreement
    • Very good atmosphere in a dynamic and creative international team
    • Extensive system of trainings
    • Possibility of developing inside the company’s structures
    • Multisport card and private healthcare system
    • Work in an internationally known company with a well-recognized brand