German Customer Service Representative - Order Coordination

Goldman RecruitmentO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Wrocław, dolnośląskie

  • Ogłoszenie wygasło 4 dni temu
  • Specjalista (Mid / Regular)
For our Client - global leader in the SSC industry, we are looking for candidates for the position of Order Management with German.
German Customer Service Representative - Order CoordinationNumer ref.: 180821/6339

Responsibilities:

  • records and processes orders and/or inquiries received by mail, telephone, and EDI,
  • provides pricing, availability, and schedule information within established guidelines,
  • suggests additional and/or alternative products or services to meet customer needs,
  • checks credit limitation and confirms orders,
  • researches and obtains a resolution of a variety of highly complex customer complaints and issues,
  • serves as a communication link between customers and the rest of the organization to assure responsiveness,
  • tracks order activity and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders,
  • provides guidance and assistance to new or less experienced staff,
  • may conduct training for entry-level representatives.
     

Requirements:

  • at least 1 or 3 years of experience in Customer Service related environments, 
  • german & English on strong B2 level at least,
  • good working knowledge of MS Excel,
  • IT / Technical Support background is a plus,
  • SAP is very nice to have,
  • strong Customer-Centric attitude,
  • governing the balance between customer experience and lean processes,
  • professional grounding combined with superior people skills.

The offer:

  • attractive compensation,
  • private medical care,
  • life insurance,
  • retirement scheme,
  • multisport card,
  • opportunity to work globally as part of an international organization,
  • work in a dynamic, respectful, inclusive and friendly environment with open door policy,
  • unique organizational culture focused on collaboration and problem solving,
  • professional training and onboarding package.
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