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Head of Shared Services Centre

  • Łódź, łódzkie pokaż mapę
  • Dyrektor/Prezes
  • 28.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

    For our Client I am looking for people experiened in managing or implementing a shared services centre within a complex, large volume environment, as well as a proven track record of leading and inspiring cross cultural teams as a senior leader in a global organization.

    Head of Shared Services Centre

    Location: Łódź

    Your will be responsible for:

    • Provide leadership and direction for SSC to ensure internal and external customers expectations are continuously met/exceeded
    • Establish and maintain continuous communication between SSC and its internal/external customers and develop professional relationship with key stakeholders
    • Efficiently manage the operations of SSC to ensure productivity and compliance with relevant laws and regulations
    • Drive and support further development of SSC by providing relevant market insights, identifying new opportunities and assuring possibilities for further expansion
    • Represent SSC on the local market and build positive brand inside and outside of the organization, promote a working environment stimulating engagement, performance and development
    • Monitor performance and productivity metrics and act as an escalation point
    • Ensure that SSC Code of Ethics, Work Regulations and company Values are adhered by acting as a role model in all those areas
    • Promote open dialogue and collaborative work so that all opinions and best practices are represented in the development of innovative business solutions
    • Ensure appropriate office space and facilities to secure adequate working environment for SSC staff, considering also legal H&S requirements related both to facility and personnel
    • Establish business recovery and succession planning to secure required stability of services
    • Operate as a multifunctional expert focusing on continuous process and system improvement

    Your profile:

    • Experience working with international services
    • At least 5-7 years of managerial experience on a senior level within a matrix, international organization
    • University degree 
    • Fluency in Polish and English
    • Excellent leadership skills and experience in managing cross-functional teams, including: driving employees engagement, performance and development, building and developing effective teams, motivating others, managing change and providing direction
    • Experience in the SSC / BPO environment and very good understanding of the local market and industry
    • High level of interpersonal skills, including listening, presentation, negotiation, and conflict resolution
    • Proven planning and organizational skills and ability to manage multiple and changing priorities
    • Exceptional decision making skills and result-oriented approach

    We offer:

    • Stable job in new established and professional team
    • Interesting path of career in an international organization
    • Consistent scope of responsibilities
    • Private health care, employees’ benefits

    If you're interested in this role please send your CV at:

    [email protected]
    To learn more about Antal, please visit www.antal.pl
    I agree to my personal data, contained in the recruitment documents (in particular: the CV), being processed by Antal Spółka z ograniczoną odpowiedzialnością [limited liability company] headquartered in Wroclaw (address: ul. Gwiaździsta 66, 53 – 413 Wrocław), a recruitment agency registered with the office of Marszałek Województwa Mazowieckiego [Marshall of the Mazowieckie Voivodeship] under the number 496, for the purpose of carrying out recruitment processes - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended) I am aware that making the abovementioned personal data available is voluntary and I am also aware that I have the right to access and amend my personal data - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended). This agreement may be revoked at any time.