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Helpdesk Technician

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 31.07.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

     

    For our location in Krakow, we are looking for talented people to make a real contribution to our business as:

    Helpdesk Technician I
    Job location: Kraków

    If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

     

    Responsibilities

    • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
    • Log all service requests into the company service call tracking system
    • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
    • Follow-up on closed service requests to insure customer satisfaction
    • Assist in training initiatives to new and current employees

    Qualification / Profile

    • Fluent in Polish (C1 level minimum) and with a strong command of English (B2 level minimum)
    • Eager to learn new technologies
    • Attention to details
    • Must be a problem solver
    • Positive, can do attitude and ability to work in a team
    • Strong communication skills
    • Ability to cope with stress and workload
    • High school/college/university diploma from a technical area or equivalent experience – nice to have
    • 0-2 years’ experience in a similar position will be an asset
    • Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

    Our offer

    • Full time job, stability of employment
    • Competitive salary package
    • Intensive training
    • Benefits package
    • Private medical healthcare
    • ITIL based career paths
     
    Please send you CV using the ‘Apply’ button.
    For more information about Stefanini, please have a look at our website: www.stefanini.com

    Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"

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