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HR Operations Manager

  • Kraków, małopolskie
  • Kierownik
  • 10.08.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HR Operations Manager
    nr ref.: 6833

    For our Client, company located in Kraków, we are currently looking for a person interested in the role of: HR Operations Manager.

    Kraków, małopolskie


    • Master’s degree in HR, business administration, or related field
    • Minimum 4-6 years of experience managing a team in a shared services environment
    • Experience in working in a matrix organization in a global company with a remote employee base
    • Sound knowledge of all HR processes and experience in HR systems (SAP, Success Factors, Learning and Knowledge Management Systems)
    • Exceptional customer’s focus and service orientation, with the ability to successfully cooperate with various levels of stakeholders within complex organizations
    • Experience in Project Management
    • Lean Six Sigma experience is a value add
    • Fluent in Polish and English (minimum C1 level) and any other European language is an advantage


    • Manage services related with Payroll, Personal Administration, Recruitment and Learning & Development
    • Ensure the appropriate level of service quality, by monitoring and reporting upon key SLAs and KPIs
    • Ensure at all times that policies and procedures are followed, compliance requirements are met and data privacy is kept
    • Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and within the EMEA region
    • Build effective relationships with all local stakeholders, seeking at all times for synergies with regional and global stakeholders
    • Provide stakeholder engagement initiatives across the various business functions to ensure high level of service delivery
    • Stay organized in a highly dynamic and complex environment with many stakeholders, requirements and challenges, never losing sight of the voice of the client
    • Responsible for the end to end “People’s Management Process” by leading, setting goals, develop all team members and help them to embrace change
    • Support the team in all operational tasks ensuring business efficiency and timely delivery by monitoring team’s performance against agreed KPIs
    • Lead by example and be part of a team that actively seeks customer feedback to improve levels of service
    • Communicate effectively with employees to ensure high levels of compliance, high service levels and address their concerns
    • Undertake business projects and initiatives as required by ensuring a lean service oriented approach
    • Act as change agent at all times ensuring proper change management initiatives to all business units
    • Support and take part in implementation projects and/or lead partial projects during the transition to shared services
    • Be ambassador for the shared service organization by supporting the EMEA HR Transformation always looking for opportunities to synergize and align regionally and globally

    We offer:

    Attractive salary
    Interesting and stable job in multinational company
    Open and friendly organizational culture and work environment