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HR Support Analyst

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2018-03-19

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HR Support Analyst

    A leading Networking company is looking for HR Support Analyst With excellent English language skills

    HR Support Analyst role:

    • Receive and manage in-coming phone enquiries / chat questions through to resolution, ensuring an excellent customer experience. 
    • Effective management HR web cases and providing best in class client experience, managers and HR stakeholders.
    • Ensure all interactions are captured in detailed using the client case management system 
    • Support employees, managers and HR with established generalist and regional processes (I.e. vacation, leave of absence, benefits selections, compensation and reporting changes). 
    • Understanding of end to end HR processes and impact of timely and accurate execution 
    • Understand of the various HR systems, the different related roles and responsibilities and the data flow between them
    • Thorough use of the available knowledge management tools to research issues and use of the relevant escalation paths where needed 
    • To provide ongoing feedback on existing knowledge management articles and to make recommendations for additional new content in line with case trends and experiences, through the HelpZone. 
    • Effective prioritization of any urgent, time-sensitive or business critical cases 
    • Effective and appropriate handling of sensitive data and information
    • Collaboration and effective communication with internal HR Support stakeholders

    As a HR Support Analyst you must have:

    • Customer Service Orientation (excellent phone skills) 
    • Self Starter – Excellent learning capability
    • Knowledge Sharing 
    • Attention to Detail 
    • Teamwork/Team player 
    • Effective Communication 
    • Resilience & Flexibility in Approach 

    In return for your commitment we- will offer you a competitive salary plus bonus and a benefits package that includes: 

    • Medical Care
    • OK System sport package
    • Remote work after 3 probationary months
    • Mandatory trainings which prepare you to work properly

    Company Profile

    Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.


    To know more about Collabera, I would encourage you to visit us on www.collabera.pl

    Please attached the following clause:
    „I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)”.