sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Infrastructure Service Delivery Manager
NATEK POLAND
Wrocław
Wrocław, Lower Silesia- offer expired 4 months ago
- contract of employment, B2B contract
- full-time
- team manager
- home office work
- Immediate employment
- remote recruitment
Your responsibilities
Account management:
Acts as a single point of contact for NATEK customers for delivery, builds and maintains client relationships both internally and externally
Investigates customer needs, detects, generates, and influences on customer needs
Builds forecast of current and future results as headcount and gross profit
Provides and indicates added value coming from all types of NATEK services (all business lines)
Delivery Management:
Works out strategies to maintain, improve and develop service delivery
Executes policies and quality processes, designed to ensure consistently high service performance, monitors employees’ and evaluates customer feedback to improve quality processes
Defines and /or executes Service Level Agreements (SLA’s) in relation to contracted services
Regularly reviews SLA’s efficiency and Quality processes to drives the service owners to deliver at the committed level
Ensures that the service delivery process is effective by minimizing the cost incurred in the processes with the objectives to decrease costs, and increase Gross Margin
Controls administration tasks related to delivery
Benchmarking on Technologies:
Monitors trends and emergencies of new technologies to anticipate the evolution of the company offers
Keeps informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, plus the latest product-line developments
Builds education platforms and forum to increase competency level of the technical forces
People Management:
Responsible for hiring, building, shaping, educating, motivating and career development of IT teams
Team and people management for given project/s and/or Customer/s
Leads annual appraisal process with support of HR
Initiates, implements, and monitors the plan/progress of workshops, training courses, certifications, with the reference to service delivery
Administration tasks resulting from people management, e.g. expenses, TO, attendance, vacation
Our requirements
Minimum of 4 years of professional experience in similar role: Service Delivery Management, Project management, Operations Management, People Management
Strong understanding of the infrastructure landscape and service delivery process
Experience in working within outsourcing environment, or managing outsourced suppliers is nice to have
Experience in building and sustaining customer relationships on a senior level
People management experience (within a medium size team)
Very good negotiation skills, ability to influence others
Logical and analytical approach
Business and sales orientation: able to turn customer requirements into workable solutions
Leadership personality
Excellent communication skills
Fluency in English is a must, other language as French or German is a plus
What we offer
You will have a real influence on the expansion of NATEK Delivery Centers
You will work closely with the NATEK Board members, having a real impact on company's growth
We work in the ISO International Standards environment, with clear processes, which is making our job more effective
Great vibe of international non-corporate working environment
You will closely cooperate with experienced Sales team on infrastructure pre-sales activities
Small things which make the difference: Private medical healthcare, group insurance, MultiSport card, flexible working time, home office, company integration events, benefit platform, learning platform UDEMY access, NATEK 5 years club loyalty program
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
integration events
no dress code
employee referral program
extra leave
3 steps remote recruitment process:
interview with Talent Acquisition
interview with Vice President
interview with SDM and Operations Manager
The role summary
A Service Delivery Manager (SDM) has the responsibility to manage infrastructure service delivered by NATEK to customer/s in a selected territory. SDM has also an active participation to the account/s development. Committed to the expansion and success of the business, a Service Delivery Manager:
• Prospects customer’s needs to increase the revenue, margin, profit and headcount of the company
• Supervises the delivery of services for customers and coordinates activities
• Manages teams (is responsible for people and attrition management, development and motivation of IT employees and suppliers)
• Surveys trend of technology changes in the company market and proposes offer evolution
• Supports Sales department to answer Bids or Requests for existing or new customers
SDM is a bridge between the NATEK teams (Sales, Recruitment, HR, Finance, Office Management, IT employees and external suppliers) and customer. The person monitors trends in technology and services and brings them to the attention of supervisors and function heads, which may result in bringing new services to the portfolio of NATEK.
NATEK POLAND
Building on our shared company values - accountability, expertise, and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.